Head of Artificial Intelligence

Location: Chennai (Work From Office)

Role Overview

We are looking for a visionary Head of Artificial Intelligence to lead our AI/ML strategy and revolutionize our matchmaking platforms. In this pivotal role, you will drive innovation across personalized recommendations, fraud prevention, and customer engagement, using data science to redefine how people find love. If you are passionate about leveraging cutting-edge technologies to create meaningful impact and thrive in a fast-paced environment, this is the perfect opportunity for you.

Responsibilities:

• AI/ML Strategy Leadership:
• Define and execute the AI/ML roadmap that powers personalized matchmaking, fraud detection, and real-time decision-making models to enhance user experiences.
• Champion the integration of AI and LLM's to drive developer productivity, automated testing, and code quality.
• Leverage recommendation engines to personalize matchmaking, content discovery, and enhance overall CX/RX.
• Deploy LLM-based solutions to elevate customer support, retention journeys, and contextual engagement.
• Advanced Analytics for Business Growth: Lead the analytics initiatives that drive revenue growth, optimize conversion rates, and improve engagement by turning data into actionable insights.
• Team Leadership & Innovation: Build, inspire, and lead a world-class data science team, fostering a culture of continuous learning and collaboration. Ensure timely execution of high-impact AI/ML projects.
• Cross-functional Collaboration: Partner closely with Product, Engineering, Marketing, and Leadership teams to align AI/ML innovations with business objectives, enhancing both product development and user satisfaction.
• Drive Operational Excellence: Implement best practices in data science, ensuring operational efficiency and scaling AI solutions that directly impact the business KPIs.
• Strategic Partnerships: Establish and maintain partnerships with top academic institutions and tech companies to stay at the forefront of AI/ML innovations

Skills & Competencies:

• AI/ML/LLM Experience: Langchain, GPT APIs, Retrieval-Augmented Generation (RAG), Recommendation Systems, AutoML
• Data & Intelligence: Real-time analytics, data pipelines, customer journey insights, churn prediction models
• Experience in Python, R, or any other programming language for data science
• Strong strategic, creative, and analytical skills to develop and scale plans, strategies, and tactics for a business model.
• Develop and mentor a high performing AI/ML team
• Strategic Orientation
• Cross Functional Collaboration
• Business and Financial Acumen
• Analytical thinking & Problem Solving

Education & Experience

• Minimum 18+ years in technology leadership, including 5+ years in AI Product Development (AI/ML/LLM implementation in B2C/B2B applications)
• B.E./B.Tech or M. Tech in Computer Science or related field from Tier 1 or Premium Engineering Institutions; MBA or executive education preferred

About Us

Matrimony.com Ltd, a Great Place to Work Certified Wed-Tech company listed on the BSE and NSE, is a leader in matchmaking and wedding services. Its flagship brand, Bharat Matrimony, is the largest and most trusted matrimony brand (Brand Trust Report 2014) spanning customers across the entire economic strata. The company serves over 7 million members with the support of 2,900+ associates and a network of 120+ company-owned retail outlets.

Key Offerings

• Matchmaking Services:
• BharatMatrimony and 200+ matrimony brands segmented on religion, languages, communities, and occupation.
• Jodii: An exclusive matchmaking app for non-degree holders in 9 Indian languages
• Assisted Service and EliteMatrimony: Personalised services for the HNI, NRI and Premium segment of customers
• Wedding Services:
• Wedding Bazaar: Largest wedding services provider.
• Mandap.com: Largest online wedding venues platform.
• MakeMyWedding: Personalized & curated wedding planning services.

New Initiatives & Verticals

• Astro Free Chat: It is an exclusive app for any astrology consultation
• ManyJobs: Employment platform targeting grey collar workforce. In

vernacular language for the Tamil Nadu market (initial phase) and with some of industry first features for both companies and candidates

• Luv.com: A next generation serious relationship app.

International Presence

Matrimony.com has successfully expanded into international markets, with UAE operations thriving for 4+ years and Bangladesh operations commencing in 2021. With a mission to dominate the $55 billion wedding services industry.