Desktop Solutions Expert

2 weeks ago


aligarh, India beBeeDesktop Full time

Desktop Engineering Support ProfessionalJob SummaryWe are seeking a seasoned Desktop Engineering Support specialist to join our team. The successful candidate will investigate complex technical issues affecting user experience, implement solutions to enhance productivity, and collaborate with stakeholders to understand needs and pain points.Main ResponsibilitiesTroubleshoot desktop-related problems efficiently using advanced troubleshooting techniques and root cause analysis.Develop and implement automation scripts to streamline desktop management tasks using PowerShell.Collaborate with other IT teams to ensure seamless integration and support of desktop systems.Provide expert-level support to end-users, addressing their technical concerns and training them on best practices.Mandatory Skills7-10 years of experience in Windows desktop engineering or a related field.Subject matter expert in Windows OS internals (kernel, registry, services, drivers, etc.).Working knowledge of OS-level troubleshooting tools and Unified Endpoint Management tools.Strong background in Desktop Experience (DEX) tools to measure endpoint performance, correlate issues with changes, and user experience optimization.Excellent problem-solving skills with a focus on root cause analysis and resolution.The ideal candidate should be in a L2 or L3 role currently and have experience with DEX tools, scripting languages, and communication skills.



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