Operations Manager

2 weeks ago

Bengaluru, Karnataka, India GOODRICH MARITIME PVT. LTD Full time

Job Role:

Strategic Cargo Planning & Execution

  • Oversee the end-to-end planning of ODC (Over-Dimensional Cargo) shipments, ensuring seamless coordination between internal teams and external stakeholders.
  • Develop cargo movement strategies in alignment with customer requirements and vessel schedules.

Rate Management & Customer Negotiations

  • Lead the process of rate quotation and negotiation, ensuring competitive pricing while maintaining profitability.
  • Approve and standardize rate offerings based on market trends and operational feasibility.

Vessel & Booking Coordination

  • Ensure timely allocation of bookings in the EBMS system and with carriers.
  • Collaborate with the planning team to secure space, including feeder service requirements when necessary.
  • Monitor carrier bookings, ensuring timely updates of rates in the system and vessel/voyage information before release.

Inventory & Equipment Management

  • Supervise coordination with the inventory and MNR teams for container allocation, including arranging Empty Container and CSC certificates as per carrier requirements.
  • Optimize container inventory planning to meet customer demands and minimize turnaround time.

Customer & Stakeholder Communication

  • Ensure customers receive updated vessel schedules based on cargo readiness.
  • Drive efficient communication with customers regarding container pickup status, required documentation, and compliance with List & VGM cut-offs.
  • Oversee coordination for ODC permissions with operations and carriers, ensuring smooth container gate-in processes.

Operational Oversight & Compliance

  • Ensure booking forecasts are aligned with planned vessel schedules.
  • Validate and approve any dimension changes, liaising with pricing teams for revised rate approvals.
  • Supervise the linking of SOC/COC containers with carriers to ensure seamless operations.

Performance Monitoring & Process Optimization

  • Drive operational excellence by monitoring key performance metrics across planning, execution, and customer service functions.
  • Implement process improvements to enhance efficiency, cost-effectiveness, and customer satisfaction.

Post-Shipment Coordination

  • Ensure timely ON-BOARD confirmation is shared with customers.
  • Direct the planning and operations team to complete RCVS and LODF entries post-shipment confirmation.

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