ServiceNow Technical Architect

Career CategoryInformation SystemsJob DescriptionJoin Amgen's Mission to Serve PatientsIf you feel like you're part of something bigger, it's because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world's leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It's time for a career you can be proud of.ServiceNow Technical Architect / Lead DeveloperLiveWhat you will doLet's do this. Let's change the world. In this vital role you will drive the evaluation, design, and implementation of advanced ServiceNow solutions. In this role, you will architect scalable, innovative systems, provide expert technical guidance, and develop innovative workflows that align with Amgen's strategic objectives. You will collaborate closely with multi-functional teams to enhance and optimize enterprise workflows, ensuring ServiceNow delivers maximum value across the organization.Design and architect ServiceNow solutions, including system architecture, out-of-the-box (OOB) and custom applications, data models, integrations, workflows, and automation.Provide technical leadership and guidance to development teams, ensuring alignment to best practices and standards.Configure and customize ServiceNow platform components, such as Service Catalog, Incident Management, Change Management, Performance Analytics, Virtual Agent, and CMDB Discovery.Design and implement integrations between ServiceNow and other enterprise systems, demonstrating APIs, web services, middleware, and scripting languages.Write scripts to enable advanced functionality and resolve issues.Perform application testing of new and existing products.Supervise technical elements of system version upgrades, ensuring alignment with the latest ServiceNow release.Identify performance bottlenecks and optimize ServiceNow configurations for enhanced system responsiveness, scalability, and reliability.Ensure ServiceNow implementations align with regulatory requirements and internal governance policies including data security, privacy, and audit standards.Create comprehensive technical documentation, including design specifications, architecture diagrams, and user guides.Conduct training sessions for key partners and end-users as needed.Stay ahead of with ServiceNow platform advancements, best practices, and emerging trends to drive innovation.Proactively find opportunities for process improvements and innovation within the ServiceNow ecosystem.Perform assessments and evaluations of existing ServiceNow implementations, offering recommendations for improvements.Ensure the security, scalability, and maintainability of ServiceNow solutions.Develop custom applications to automate business processes, including complex workflows and user interfaces.Follow agile software development methods to design, build, implement, and adjust projects in rapid, iterative cycles.WinWhat we expect of youBasic Qualifications:Doctorate degree and 2 years of ServiceNow experience ORMaster's degree and 8 to 10 years of ServiceNow experience ORBachelor's degree and 10 to 14 years of ServiceNow experience ORDiploma and 14 to 18 years of ServiceNow experienceServiceNow Expertise: Validated experience as a ServiceNow Technical Architect or Senior Developer, with deep understanding of platform architecture, components, and capabilities.Solution Design & Development: Extensive experience developing and implementing ServiceNow solutions, including custom applications, modules, and integrations.Technical Proficiency: Solid understanding of JavaScript, HTML, CSS, and ServiceNow scripting languages, as well as experience with custom integrations using REST/SOAP, Flow Designer, Integration Hub, and API scripts.ITSM & ITIL Knowledge: Experience with ITSM processes (Incident Management, Change Management, Problem Management) and familiarity with ITIL framework.Preferred Qualifications:Domain Experience: Experience in the biotechnology or pharmaceutical industry.ServiceNow Modules: Hands-on experience with ServiceNow applications such as ITSM, ITOM, ITAM, HRSD, IRM, SecOps, SPM, and CSM.Agile Methodologies: Experience with Agile development methodologies and tools, such as Scrum and Jira.Performance Optimization: Validated ability to identify performance bottlenecks and optimize ServiceNow configurations for scalability and reliability.Professional Certifications:ServiceNow Certified System Administrator (CSA) (mandatory)ServiceNow Certified Application Developer (CAD) (mandatory)ServiceNow Certified Technical Architect (CTA) (preferred)ServiceNow Certified Implementation Specialist (CIS) micro-certifications (preferred)Soft Skills:Leadership & Influence: Demonstrated leadership abilities with the capacity to inspire and guide teams, and the ability to influence and consult on key technical decisions.Communication: Superb communication and social skills, with the ability to effectively collaborate with key partners at all levels.Problem-Solving: Exceptional analytical and problem-solving abilities, with keen attention to detail and the ability to think big and challenge conventional wisdom.Adaptability: Ability to thrive in a fast-paced, dynamic environment, handle multiple priorities, and navigate ambiguity with a positive attitude.Innovation & Vision: Forward-thinking and assertive, with a focus on finding and developing unique opportunities to bring value through technology.ThriveWhat you can expect of usAs we work to develop treatments that take care of others, we also work to care for our teammates' professional and personal growth and well-being.In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.Apply nowfor a career that defies imaginationIn our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation..