Transformation Strategist

6 days ago

davangere, India beBeeInnovation Full time

Role Overview:The Business Insights Manager will lead enterprise-wide transformation initiatives with a focus on process improvement, operational efficiency, and cost optimization across global BPO operations.Strategic Transformation Leadership: Lead large-scale transformation projects with demonstrated ownership of business automation, digital transformation, data science experience, and AI/ML project expertiseAchieve measurable outcomes in areas such as productivity, billable utilization, service level agreement adherence, and key customer experience metrics (customer satisfaction, first call resolution, etc.)AI-Driven Innovation:Identify and champion use cases for AI technologies, including machine learning, generative AI, natural language processing, predictive analytics, and automation across key functions such as quality assurance, workforce management, fraud detection, and content moderationCollaborate with internal teams (data science, product, and engineering) to develop AI/ML solutions, proof-of-concepts (POCs), and production-ready deploymentsProcess Optimization & Six Sigma:Leverage Lean Six Sigma methodologies to redesign workflows, eliminate waste, and minimize variation in critical business processesConduct value stream mapping, root cause analysis workshops, and process simulations to uncover opportunities for process optimization and operational efficiencyCross-Functional Program Execution:Partner with business leaders, operations heads, and IT stakeholders to successfully execute transformation initiatives that deliver tangible return on investmentManage complex transformation roadmaps using agile governance, ensuring stakeholder alignment, change management, and effective risk mitigation

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    davangere, India beBeeEnergy Full time

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    davangere, India beBeeDataDriven Full time

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    davangere, India beBeeStrategist Full time

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    davangere, India beBeeTransformation Full time

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    davangere, India beBeeData Full time

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    davangere, India beBeeDevelopment Full time

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    davangere, India beBeeAnalytics Full time

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