Operational Leader

1 week ago

junagadh, India beBeeLeadership Full time

Job Overview:Effectively lead and manage team performance by analyzing data, making informed strategic decisions, and providing constructive coaching to direct reports.Deliver exceptional customer experience and address issues promptly when necessary.Conduct regular meetings with the team to discuss goals, trends, and professional development.Organize learning sessions to enhance associate technical and communication skills.The ideal candidate will possess 2+ years of experience as a supervisor or acting supervisor in a contact center environment. Key responsibilities include performing administrative tasks such as sending daily performance reports and visual dashboards.Key Qualifications:Supervisory experience in a contact center settingStrong analytical and decision-making skillsExcellent communication and interpersonal skillsAbility to facilitate learning sessionsBenefits:Opportunities for career growth and developmentOther Information:This role requires strong leadership and customer service skills, with the ability to work effectively in a dynamic environment.

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