Sr. ServiceNow DSO

1 month ago

delhi, India Best Infosystems Ltd. Full time

Sr. ServiceNow DSO (DevSecOps)_Hyderabad_Contract_(with top fortune 40 captive FMCG)

Job Title: Sr. ServiceNow DSO (DevSecOps)

Location: Anywhere in India (Remote)

Job Type: Contract Role (Duration: 3-6 months)

Location: Anywhere in India (Remote)

Experience: 10+Years

JD:

We are seeking a highly skilled and experienced Sr. ServiceNow DSO (DevSecOps) to join our team. The ideal candidate will have a strong background in ServiceNow, DevSecOps practices, and a proven track record of managing and enhancing notification solutions, automation, and organizational change management.

Key Responsibilities:

- Conduct design reviews of the existing non-major notification (SMS/voice) solution to ensure optimal performance and reliability.
- Automate the catalog onboarding process for teams to P3, P4, and P5 SMS/voice notifications, streamlining communication and response times.
- Redesign and standardize notification templates to ensure consistency and clarity across all communications.
- Translate incident notifications into multiple languages to support a diverse and global user base.
- Automate DL (Distribution List) maintenance to improve efficiency and reduce manual intervention.
- Lead organizational change management initiatives to ensure smooth transitions and adoption of new processes and technologies.
- Provide Hyper Care and support for a period of 3 months post-implementation to ensure stability and address any issues.
- Enhance the MIM (Major Incident Management) workbench to improve incident response and resolution times.

Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 10+ years of experience in ServiceNow and DevSecOps practices.
- Strong understanding of notification systems, automation, and incident management.
- Proven experience in organizational change management and process improvement.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams and stakeholders.
- Strong problem-solving skills and attention to detail.

Preferred Skills:

- Experience with multi-language translation and localization.
- Knowledge of ITIL and other IT service management frameworks.
- Certification in ServiceNow or related technologies.

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