Sr. ServiceNow DSO

4 weeks ago

delhi, India Best Infosystems Ltd. Full time
Sr. ServiceNow DSO (DevSecOps)_Hyderabad_Contract_(with top fortune 40 captive FMCG)
Job Title: Sr. ServiceNow DSO (DevSecOps)
Location: Anywhere in India (Remote)
Job Type: Contract Role (Duration: 3-6 months)
Location: Anywhere in India (Remote)
Experience: 10+Years
JD:
We are seeking a highly skilled and experienced Sr. ServiceNow DSO (DevSecOps) to join our team. The ideal candidate will have a strong background in ServiceNow, DevSecOps practices, and a proven track record of managing and enhancing notification solutions, automation, and organizational change management.
Key Responsibilities:
- Conduct design reviews of the existing non-major notification (SMS/voice) solution to ensure optimal performance and reliability.- Automate the catalog onboarding process for teams to P3, P4, and P5 SMS/voice notifications, streamlining communication and response times.- Redesign and standardize notification templates to ensure consistency and clarity across all communications.- Translate incident notifications into multiple languages to support a diverse and global user base.- Automate DL (Distribution List) maintenance to improve efficiency and reduce manual intervention.- Lead organizational change management initiatives to ensure smooth transitions and adoption of new processes and technologies.- Provide Hyper Care and support for a period of 3 months post-implementation to ensure stability and address any issues.- Enhance the MIM (Major Incident Management) workbench to improve incident response and resolution times.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.- 10+ years of experience in ServiceNow and DevSecOps practices.- Strong understanding of notification systems, automation, and incident management.- Proven experience in organizational change management and process improvement.- Excellent communication and interpersonal skills.- Ability to work collaboratively with cross-functional teams and stakeholders.- Strong problem-solving skills and attention to detail.
Preferred Skills:
- Experience with multi-language translation and localization.- Knowledge of ITIL and other IT service management frameworks.- Certification in ServiceNow or related technologies.

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