Advanced Technical Support Professional

2 weeks ago


surat, India beBeeExpert Full time

Technical Support RoleWe are seeking an individual to champion customer satisfaction, drive product improvement and have a global impact on our operational processes.The successful candidate will collaborate with cross-functional teams worldwide, focusing on delivering expert support and technical guidance to our largest customers. This role requires significant experience in software services, system administration and Java support for large-scale user communities.Resolve complex issues by summarizing causes, recommending solutions and escalating when necessaryAct as a voice of the customer and promote their interests within the organizationCoach team members on technical, soft skills and behavioral interviewing techniquesKey Requirements:8+ years of experience in Java support, software services and system administrationExpertise in multiple Atlassian productsAbility to communicate complex technical details at an executive levelThis is an opportunity to make a visible difference in the customer experience and contribute to the growth and success of our organization.Benefits:Opportunity to work with a global teamProfessional development and growth opportunitiesChallenging and rewarding work environment



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