Manager - Training

Job DescriptionPosition Manager - TrainingNumber of Positions1DepartmentCAT - LoyaltyFunctionTrainingReporting toZone Training ManagerBand4LocationBangaloreTeam size (D/I)0KEY RESPONSIBILITIES:Conduct training modules for Sales Team•  Conducting induction and on-boarding training programs •  Training on selling skills •  Training on all MLI Insurance products and processes•  Training on all MLI Digital tools and Assets•  All other training programs as outlined by the organization•  Conducting PRP and FOD as and when requiredConducting training in blended delivery format •  Delivering training in accordance with the learning journey design and blended delivery format – classroom training and/or virtual trainings •  Developing facilitation skills and virtual delivery skills to ensure seamless training delivery across all sessions Administrative •  Manager-trainer to drive adoption of the digital learning platform across all roles •  Responsible for driving digital assessments among the Sales Team•  Responsible for driving self-learning among Sales Teams   •  Responsible for calendarzing and effectively planning all training sessions with the RHs / TMs •  Responsible for delivering all training adhering to the training calendar designed •  Responsible for driving business performance of all learners •  Responsible to drive attendance to all training sessions •  Responsible to capture attendance in TMS/ELM within the stipulated time defined •  Responsible to coordinate with the RH / TMs in calendarizing all training sessions for an office •  Responsible to plan travel for training sessions in various locations as requiredLook after training logistics•  Schedule training sessions•  Ensure wider participation of Sales Team in programsMonitor progress of Sales Team on a continuous basis•  Seek regular feedback from stake holders •  Ensure that Sales Team follow moral and ethical standards when dealing with clients•  Monitor Sales team developmentUpdate training material•  Review present training material•  Scan environment •  Incorporate feedback from  sales teamMEASURES OF SUCCESSParticipant feedbackNumber of days of trainingCustomer survey ratingDigital adoption / adoption of digital learning platform Attendance of Sales Team in training sessionsMonthly Achievement against the target for the Sales Team across multiple performance parametersDesired qualification and experienceGraduate in any disciplineOverall experience of 3-6 years2-3 Years should be in frontline sales and services 3-4 Years of training experience working as a sales trainer in Life Insurance would be plusJob DescriptionPosition Manager - TrainingNumber of Positions1DepartmentCAT - LoyaltyFunctionTrainingReporting toZone Training ManagerBand4LocationBangaloreTeam size (D/I)0KEY RESPONSIBILITIES:Conduct training modules for Sales Team•  Conducting induction and on-boarding training programs •  Training on selling skills •  Training on all MLI Insurance products and processes•  Training on all MLI Digital tools and Assets•  All other training programs as outlined by the organization•  Conducting PRP and FOD as and when requiredConducting training in blended delivery format •  Delivering training in accordance with the learning journey design and blended delivery format – classroom training and/or virtual trainings •  Developing facilitation skills and virtual delivery skills to ensure seamless training delivery across all sessions Administrative •  Manager-trainer to drive adoption of the digital learning platform across all roles •  Responsible for driving digital assessments among the Sales Team•  Responsible for driving self-learning among Sales Teams   •  Responsible for calendarzing and effectively planning all training sessions with the RHs / TMs •  Responsible for delivering all training adhering to the training calendar designed •  Responsible for driving business performance of all learners •  Responsible to drive attendance to all training sessions •  Responsible to capture attendance in TMS/ELM within the stipulated time defined •  Responsible to coordinate with the RH / TMs in calendarizing all training sessions for an office •  Responsible to plan travel for training sessions in various locations as requiredLook after training logistics•  Schedule training sessions•  Ensure wider participation of Sales Team in programsMonitor progress of Sales Team on a continuous basis•  Seek regular feedback from stake holders •  Ensure that Sales Team follow moral and ethical standards when dealing with clients•  Monitor Sales team developmentUpdate training material•  Review present training material•  Scan environment •  Incorporate feedback from  sales teamMEASURES OF SUCCESSParticipant feedbackNumber of days of trainingCustomer survey ratingDigital adoption / adoption of digital learning platform Attendance of Sales Team in training sessionsMonthly Achievement against the target for the Sales Team across multiple performance parametersDesired qualification and experienceGraduate in any disciplineOverall experience of 3-6 years2-3 Years should be in frontline sales and services 3-4 Years of training experience working as a sales trainer in Life Insurance would be plus