Service Delivery Expert

6 days ago

ghaziabad, India beBeeSupport Full time

Job Description:    Our company is at the forefront of innovation, championing businesses of all sizes and striving to reimagine business banking and payments. We're a fast-growing Australian scale-up with a mission to make it happen.    We believe in a level playing field where businesses have access to smarter payments and financial services solutions that accelerate their cash flow and help them get paid faster. Our team is working tirelessly to build the tools necessary to achieve this goal.    As a Senior Application Support Engineer, you'll be a key member of our product engineering team, responsible for shaping and owning our commitment to excellent and highly available service delivery.    Your role will involve delivering projects that improve the service delivery of our Application Support team. You'll be a senior member of a small team, primarily involved in hands-on service delivery. As a primary point of contact for escalated product issues from our account and customer success teams, you'll own and orchestrate the triage, investigation, and resolution of complex technical issues. Your expertise in our products and workflows will drive reliable direction and communication.    Additionally, you'll participate in application monitoring using logs, data stores, internal tools, and dashboards. You'll also be part of our incident response team, responding to alerts and bearing some on-call responsibilities.

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    ghaziabad, India beBeeService Full time

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