Senior Functional QA Engineer

About ImpactQA ImpactQA is a top global player in the quality assurance and software testing space, assisting enterprises in their digital transformation journeys using AI, DevOps, and Agile approaches. Our industry-agnostic services strive to improve our clients' quality, speed, security, and digital experience. Combining unrivaled knowledge and specialized talents across our service verticals, we are the first choice for enterprise and fortune 500 firms to help them remain ahead of the curve. ImpactQA is a global software testing and product development company offering next-gen QA solutions backed by industry-agnostic capabilities. Trusted by Fortune 500 companies, we provide cutting-edge QA and testing services, including CTRM solutions, to help global enterprises stay ahead of the curve. Profile Overview: - We are seeking a Senior Functional QA Engineer with strong experience in testing Sitecore-based digital experience platforms and AI/ML-driven Chatbot solutions . This role involves validating complex content management workflows, personalization rules, integrations, conversational flows, and ensuring a high-quality digital experience across web and chatbot channels. Position - Senior Functional QA Engineer Location- Noida Experience- 5 to 8 years Employment Type: Full-Time Application Link- Responsibilities: - Review business requirements, functional specifications, and user stories for Sitecore and chatbot features. Design and execute detailed test scenarios, test cases, and regression test suites. Validate Sitecore CMS workflows, content publishing, templates, SXA components, personalization rules, and multilingual/multisite configurations. Test end-to-end customer journeys across Sitecore experience pages, forms, components, analytics, and chatbot interactions. Ensure seamless integration between Sitecore, backend services, APIs, CDP, CRM, and chatbot platforms. Validate conversational flows, intents, entities, dialog variations, fallback logic, and escalation paths for the chatbot. Test chatbot response accuracy, NLU/NLP understanding, context handling, and behavior across channels. Verify chatbot training data, utterance coverage, and perform regression testing after model updates. Perform REST and GraphQL API validation, including data exchange between Sitecore CMS/CDP, backend systems, and chatbot engines. Prepare test strategies, test plans, RTMs, execution reports, and maintain high-quality documentation. Log and track defects in JIRA/Azure DevOps with clear steps, replication conditions, and severity assessment. Collaborate with developers, architects, content authors, and product teams throughout the SDLC. Validate page performance, loading behavior, core web vitals, and ensure accessibility compliance (WCAG) for Sitecore and chatbot interfaces. Provide usability and functional feedback to enhance overall user experience. Required Skills : 5–8 years of experience in Functional QA, with at least 3-4 years in Sitecore CMS testing. Hands-on experience in testing AI/ML-based chatbots. Strong understanding of content management, templates, workflows, publishing, and digital experience platforms. Experience with API testing tools (Postman, Swagger), browser dev tools, and cross-browser testing. Familiarity with Sitecore Experience Platform, SXA, content authoring, and personalization. Knowledge of SQL and data validation. Strong analytical thinking, communication skills, and documentation skills. Experience with Agile/Scrum environments. ImpactQA Is Committed to Equality ImpactQA is proud to be an equal opportunity and affirmative action employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.