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Operational Specialist

2 months ago

delhi, India Mercor Full time
About Mercor :Mercor is a talent marketplace powered by AI models to predict human ability. Our AI interviewer has a 30-minute verbal conversation with candidates to holistically assess their background. Using resumes, AI interviews, and online profiles like Github, we believe it’s possible to match talent with the opportunities they're best suited for.Visit mercor.com to see how we’re a better way to hire as one of the fastest growing startups in Silicon Valley.About the Role :We’re seeking Operations Specialists to propel Mercor’s growth by managing operations related to complex projects within the life cycle of our engagement with customers, many of whom use our platform to find domain experts to build datasets to train and evaluate AI models.Key Responsibilities :Monitor day-to-day operations, report on performance, and recommend actionable improvements when necessaryOnboard and train new employees to ensure that they adhere to standard operating proceduresDevelop and implement department-wide quality control measuresRecommend new procedures for increasing the efficiency of day-to-day operationsMaintain communication with operations manager, wider operation team, and experts to ensure adherence to protocols across key touch pointsAssist the operations manager in developing, planning, and coordinating operational activitiesQualifications :Two or more years of experience in an operational or similar roleProficiency with Microsoft Excel and other productivity applications and platformsB.Tech. or B.E. (Computer Science or related fields)MBA or Master’s degree from top schools (in Analytics, Operations or related field)Preferred candidates would have experience working in a top Operational Role at a startup environmentCore Skills :Strong written and verbal communication in EnglishStrong critical thinking, problem solving, and logical reasoning skillsAbility to adapt to a fast paced environmentSelf-starters and naturally motivatedHiring Process :Application ReviewInitial screen with an AI interviewCase study InterviewTrial period with the Operations Team