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Customer Success Manager
1 week ago
Job Title: Customer Success Manager – IT
Location: Hyderabad, India
Experience: 5+ Years
Job Description:
We are looking for a proactive and customer-focused Customer Success Manager to enhance customer satisfaction, retention, and growth across our IT solutions portfolio. The ideal candidate will act as a trusted advisor, ensuring customers derive maximum value from our technology solutions while nurturing long-term partnerships. This role also involves handling purchase orders (POs) and vendor coordination to ensure smooth operations.
Key Responsibilities:
- Act as the primary contact for customers, ensuring smooth onboarding, adoption, and ongoing success.
- Build and maintain strong relationships to understand customer needs and goals.
- Identify opportunities for customers to enhance product utilization.
- Collaborate with sales, support, and product teams to resolve issues and enhance processes.
- Track customer health metrics and suggest best practices to improve engagement.
- Handle escalations and advocate for customer needs internally.
- Conduct regular business reviews and track key performance metrics (KPIs).
- Manage POs, invoice tracking, and procurement documents.
- Coordinate with vendors for procurement, contracts, and service management.
Key Skills & Qualifications:
- Bachelor's degree in Business, IT, or a related field.
- Proven experience in Customer Success, Account Management, or similar roles within IT.
- Experience with PO processing and vendor management in IT or SaaS environments.
- Excellent communication, problem-solving, and relationship management skills.
- Knowledge of SaaS, cloud solutions, or enterprise software is a plus.
- Ability to manage multiple customer relationships effectively.
