Customer Service Technician

1 week ago

kurnool, India beBeeFieldServices Full time

Field Services ProfessionalThe primary goal of this role is to deliver exceptional service to clients, addressing their needs and ensuring their complete satisfaction.Conduct thorough job safety assessments and report any unsafe conditions to clients in a timely manner.Collect and address client feedback and additional concerns or questions.Keep clients informed about new products and services.Identify necessary parts for repairs and generate sales leads.Collaborate with service advisors, technicians, and support staff to ensure seamless service operations.For success in this position, the ideal candidate will have a degree in Mechanical Engineering and possess strong technical expertise, problem-solving skills, and effective communication abilities. They should be comfortable using CRM software and have a customer-centric approach.Required Skills:- Strong analytical and problem-solving skills- Excellent written and verbal communication skills- Ability to work effectively in a team environment- Strong organizational and time management skillsAdditional Information:This role offers an excellent opportunity for career advancement and personal growth in a dynamic industry.

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