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Team Lead

2 months ago

noida, India Study Group Full time

Contract type: Full time 

Location: Noida 

JOB OVERVIEW

The Admissions Team Leader is responsible for guiding a small team of Admissions Processors in the effective management of student applications. This role ensures the team meets worklist targets and achieves required Service Level Agreements (SLAs), while upholding the highest standards of quality and productivity in the admissions process.

KEY RESPONSIBILITIES
UK Admissions Operations
• Lead a specific (region specific) UK Assessment Admissions team to ensure the effective processing of student applications in order to meet published Service Level Agreement targets.
• Lead on the day to day allocation and achievement of work across the team, ensuring maximum flexibility is achieved through training and development activity.
• Provide expert guidance and coaching to team members on complex cases.
• Ensure updated regular reviews of all required documentation, with amendments where necessary, saved on one Note and communicated to the team in a timely manner.
• Manage escalations and complaints through to resolution.
• Review and analyse processes to identify inefficiencies and areas where improvements could be made
• Ensure adherence to SLAs, quality controls, all regulatory and legislative requirements, undertaking quality and control checks including audits on a regular basis.
• Use outputs from quality and control checks and audits to identify and implement opportunities for process improvements and/or further staff training, either on a team or individual basis.
• Collaborate with other teams across Global Admissions to provide support to the wider Admissions processes as required including designing and maintaining clear operational guides to ensure consistency of operations.
Leadership
• Provide ongoing coaching and mentoring to team members, driving a high performance and customer focused culture.
• Undertake regular one-to-one meetings and ensure each team member has objectives and a training / development plan.
• Facilitate and deliver training where appropriate within Admissions team
• Motivate and energise others through positive reinforcement.
• Be an inspirational and positive role model to the team.
• Ensure regular communication and engagement activities are undertaken across the team

ABOUT YOU

Good understanding of Higher Education admission processes Experience of using computerised systems/databases to achieve work goals and tasks. Microsoft Office suite – PowerPoint, Excel, Word and Outlook. Demonstrable track-record of delivering results in a high-paced and pressurized environment. Experience in people management. Problem solving skills – gathers information about issues before trying to reach and implement a solution. Can handle a wide range of problems within area of responsibility but recognises when to escalate matters to Senior Partner Admissions Manager or Director of Partner Admissions. A strong collaborator who can develop effective relationships across all parts of Admissions and the Study Group matrix structure. Openly shares information with others on a regular basis. Excellent communication skills, both written and oral. Demonstrates a growth and continuous improvement mindset – coaches team members to learn new skills and processes and provides timely feedback on performance and quality matters. Resilient, self-motivated and able to work independently on a day-to-day basis.  Excellent attention to detail and able to interpret complex processes correctly and communicate this in a way which ensures the team consistently operate in accordance with expectations

ABOUT US

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

ORGANISATIONAL COMPLIANCE

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.

We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely.