World-Class Customer Engagement Specialist

1 week ago


vijayawada, India beBeeCustomerSupport Full time

Remote Support RoleThis role involves providing exceptional customer support to US-based clients. As a remote professional, you will be the first point of contact for customers seeking assistance with various issues.Deliver high-quality service through inbound and outbound customer calls, ensuring that each interaction is professional and courteous.Provide clear and accurate information to resolve customer queries efficiently.Troubleshoot complex issues and maintain thorough documentation of interactions to facilitate future reference.Strive for excellence in communication quality and customer satisfaction.For Email/Non-Voice Support Specialists:Respond promptly and accurately to customer emails, addressing their concerns and resolving queries in a timely manner.Escalate critical issues when necessary and update internal systems accordingly.Maintain Service Level Agreements (SLAs) for response time, accuracy, and ticket closures, ensuring seamless delivery of services.



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