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Relationship Manager
2 months ago
- Build and maintainstrong longlasting customerrelationships
- Negotiate contracts and closeagreements to maximize profits
- Develop trustedadvisor relationships with key accounts customer stakeholders andexecutive sponsors
- Ensure the timely andsuccessful delivery of our solutions according to customer needsand objectives
- Communicate clearly the progressof monthly/quarterly initiatives to internal and externalstakeholders
- Forecast and track key accountmetrics
- Identify and grow opportunities withinterritory and collaborate with sales teams to ensure growthattainment
- Assist with high severity requestsor issue escalations as needed
- Collaborate withthe sales team to identify and grow opportunities within territoryand communicate customer feedback to product developmentteams
- Effectively communicate client needs tothe technical team for future productenhancements
- Monitor and analyze customersusage of our product
- Develop and implementstrategic account plans to expand customer base and achieve salesquotas
- Negotiate agreements and keep records ofsales and data
- Collaborate with companymanagement to implement growth strategies
- Keepabreast of best practices and promotionaltrends
- Bachelors degree inBusiness Administration Marketing or relatedfield
- Proven work experience as a RelationshipManager Account Manager Key Account Manager or relevantrole
- Demonstrable ability to communicatepresent and influence credibly and effectively at all levels of theorganization including executive andClevel
- Experience in delivering clientfocusedsolutions based on customer needs
- Provenability to manage multiple clients at a time while paying strictattention to detail
- Excellent listeningnegotiation and presentation abilities
- Strongverbal and written communicationskills
- Experience with CRM software and MSOffice (particularly MS Excel)
- Experience indelivering clientfocused solutions to customerneeds
- Proven ability to juggle multiple accountmanagement projects at a time while maintaining sharp attention todetail
- Negotiation and conflict resolutionskills
customer,crm software,msoffice,business administration,negotiation,sales,strategicplanning,account management,client relationshipmanagement,marketing,communication,client-focused