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Relationship Manager

2 months ago


noida, India HireBloc Full time
OverviewA RelationshipManager plays a crucial role in building and maintaining positiverelationships with clients. They are responsible for understandingthe clients needs providing suitable solutions and ensuring clientsatisfaction. This position is vital in driving business growth byretaining existing clients and acquiring new ones through effectivecommunication and strategic planning.Keyresponsibilities
  • Build and maintainstrong longlasting customerrelationships
  • Negotiate contracts and closeagreements to maximize profits
  • Develop trustedadvisor relationships with key accounts customer stakeholders andexecutive sponsors
  • Ensure the timely andsuccessful delivery of our solutions according to customer needsand objectives
  • Communicate clearly the progressof monthly/quarterly initiatives to internal and externalstakeholders
  • Forecast and track key accountmetrics
  • Identify and grow opportunities withinterritory and collaborate with sales teams to ensure growthattainment
  • Assist with high severity requestsor issue escalations as needed
  • Collaborate withthe sales team to identify and grow opportunities within territoryand communicate customer feedback to product developmentteams
  • Effectively communicate client needs tothe technical team for future productenhancements
  • Monitor and analyze customersusage of our product
  • Develop and implementstrategic account plans to expand customer base and achieve salesquotas
  • Negotiate agreements and keep records ofsales and data
  • Collaborate with companymanagement to implement growth strategies
  • Keepabreast of best practices and promotionaltrends
Requiredqualifications
  • Bachelors degree inBusiness Administration Marketing or relatedfield
  • Proven work experience as a RelationshipManager Account Manager Key Account Manager or relevantrole
  • Demonstrable ability to communicatepresent and influence credibly and effectively at all levels of theorganization including executive andClevel
  • Experience in delivering clientfocusedsolutions based on customer needs
  • Provenability to manage multiple clients at a time while paying strictattention to detail
  • Excellent listeningnegotiation and presentation abilities
  • Strongverbal and written communicationskills
  • Experience with CRM software and MSOffice (particularly MS Excel)
  • Experience indelivering clientfocused solutions to customerneeds
  • Proven ability to juggle multiple accountmanagement projects at a time while maintaining sharp attention todetail
  • Negotiation and conflict resolutionskills

customer,crm software,msoffice,business administration,negotiation,sales,strategicplanning,account management,client relationshipmanagement,marketing,communication,client-focused