Medical Equipment Specialist

22 hours ago

alwar, India beBeeFieldServicesEngineer Full time

Deliver Exceptional Service ExcellenceWe are seeking a skilled Field Services Engineer to join our team.About the Role:The successful candidate will be responsible for providing top-notch service and support to customers in their assigned territory. This includes performing installation, maintenance, and repairs of medical equipment, as well as troubleshooting hardware and software issues.Key Responsibilities:Service & Maintenance: Perform installation, preventive maintenance, and corrective repairs for Ultrasound and Digital Radiography (DR) modalities in accordance with OEM's service procedures and quality standards.Technical Expertise: Diagnose hardware and software issues, conduct electrical and mechanical testing, and determine the most cost-effective and timely solutions.Customer Support: Respond to customer calls promptly, ensuring effective communication, professional conduct, and high levels of satisfaction.Escalation & Reporting: Escalate unresolved or complex issues to higher technical levels or the quality reporting system, ensuring accurate and timely documentation.Compliance & Documentation: Maintain accurate service reports, call logs, and parts usage records in the system tools. Follow safety and regulatory guidelines as per company policy.Collaboration: Work closely with the sales, applications, and service teams to support customers.Continuous Improvement: Contribute to process enhancements, participate in technical trainings, and support field upgrades or product improvement initiatives.Service Revenue: Generate revenue through Repairs, Accessories Sales, AMCs and repair exchange as per given targets - coordinate to submit estimate, approval follow-ups, spares consumption and invoicing.Soft Skills: Ensure proper and timely response / update to the customer - directly to achieve high level of customer satisfaction. Implement Empathy, Drive, Communication competencies and fair understanding and exhibition of Self / Brand Image.Compliance (Policies and Process): Implementation of company defined processes and systems required to deliver high quality consistent Customer Service Support.Qualification & Functional Experience:Degree or Diploma in Electronics / Electrical / Instrumentation, / Biomedical or Equivalent is required. Candidate should have basic knowledge of Electrical and Electronics fundamentals. 3-8 years of experience in service & maintenance of Ultrasound and DR systems is necessary. Field exposure required, local language knowledge mandatory. Knowledge on ultrasound applications will be an additional advantage. Good communications, listening and interpersonal skills are essential.

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