Chief Technical Solutions Specialist

1 week ago

varanasi, India beBeeTechnical Full time

About Our TeamWe're a product-based company on a mission to capitalize on the evolution of new technologies and new opportunities they present. We develop cutting-edge software solutions for the service industry, working on exciting projects that have the power to fundamentally change and enhance systems used by businesses every day.Our goal is to create a smart, adaptable, driven cohort of employees who want to grow, learn, innovate, dream, and build cool things. If you share our vision, keep reading.Awards and Accolades:We've been recognized as a 'Future Ready Organization' for implementing flexible, resilient organizational processes that allow us to thrive in today's market.Roles and Responsibilities:Efficiently understand and escalate complex technical issues to engineering staffAdvanced technical knowledge of mobile and web applications Update technical documentsTrain customers on how to install and use our products via web conferencing.Support sales with after-sale customer support, including sending relevant documentation and information to customers, ensuring that product implementation progresses according to schedule, etc.Knowledge of support ticketing tools such as Jira and Confluence for documenting.Provide technical support to customers via phone and emailSolve technical issues with our products by using available resourcesAccurately process and record support and training interactionsEnjoy working in a technically challenging environment that allows you to show creativity and problem-solving abilitiesHave an inquisitive and open mind, enjoy learning about new technologies, and demonstrate ability to provide rapid solutions to complex problemsExperience working directly with user/customer base, with ability to have positive impact on activities from a distance.Rapidly learn Field Service Management and ERP System spaceUnderstand product integrationsMaintain strong customer relationshipOpen to wearing multiple hats and flexible to change when requiredQualifications and Education Requirements:Experience working in start-up environmentExperience in technical support, software industry A MUST and experience doing remote supportProven analytical and problem-solving abilities and adaptability, attention to details and organizational skillsKnowledge of ERP systemAdvance knowledge of MS SQLAdvanced knowledge of ExcelKnowledge of database structureKnowledge of JIRA service desk or similar softwareGood knowledge of creating a knowledge base using various visual toolAt minimum holds bachelor's degree in MIS with accounting, or related field of study, with at least 2-3 years of application support experienceMust have advanced knowledge of accounting and/or accounting software and Payroll softwareMust have strong verbal and written English skills (Customers located in US and Canada)

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