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Senior Technical Service Engineer

2 months ago

chennai, India Element Solutions Inc Full time
Challenge Yourself and Impact the Future

MacDermid Alpha Electronics Solutions, a business of Element Solutions Inc (NYSE:ESI), is renowned worldwide for its
commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new
benchmarks for excellence, reliability, and sustainability in electronic materials.
 

Our Expertise:
• Wafer Level Solutions: Revolutionizing wafer fabrication processes for enhanced efficiency and performance.
• Semiconductor Assembly Solutions: Driving innovation in semiconductor assembly processes for unparalleled
reliability.
• Circuitry Solutions: Tailored solutions to meet the dynamic demands of modern circuitry.
• Circuit Board Assembly Solutions: Elevating circuit board assembly processes for optimal performance.
• Film & Smart Surface Solutions: Transforming electronics with cutting-edge materials and technologies for enhanced functionality and reliability.
 

Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, and
infrastructure, MacDermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our
comprehensive range of high-quality solutions and technical services covers the entire electronics supply chain,
empowering businesses to thrive in today's competitive landscape.

Who are we looking for?

Reports directly to Senior Sales and CTS Manager, Semiconductor Assembly, India.  Responsible to drive growth through successful new product trials in addition to increasing customer loyalty through exceeding expectation in the areas of technical competence, responsiveness, and troubleshooting, working hand in hand with sales team.

You are required to work closely with various departments of such as the sales, marketing, R&D teams.  The position interacts with various departments and business division within the SAS business unit locally, regionally, and globally.

Qualified candidate should be able to accurately and on a timely basis, prepare and submit the monthly technical reports, call reports, and evaluation reports on timely basis

What will you be doing?
  • Provide technical support to our Semiconductor Assembly customers in India, both for product qualification and ramp, by providing appropriate solutions to technical issues through process troubleshooting and root cause(s) analysis to resolve customer issues on timely manner.
  • Participate on-site customer evaluations with primary goal of evaluation success to help drive the growth of Semiconductor Assembly product portfolio in India.
  • Regular technical visits, lead technical discussions and meetings with customers to discuss technical issues and resolutions to help sales to create new opportunities.
  • Provide technical trainings, and technical presentations to external and internal customers.
  • Closely collaborate with other departments such as Operations, QA, R&D, and Product Marketing to provide technical solutions, to resolve product and quality issues, and maintain good product quality and services to Semiconductor Assembly customers.   
  • Prepare and submit the monthly technical reports, call reports, and evaluation reports on timely basis.
  • Manage technical projects which include product evaluations & qualifications, technology transfers, process solutions, new product implementation, & others.
  • Build relationships with customers, distributors/agents and maintain constant contact with them to grow the Semiconductor Assembly business.
Who are You?

- Bachelor’s degree in electrical/Electronics/Chemical/Mechanical engineering/Material Science

- At least 5 years SMT/PCBA Assembly industry experience, with Backend Semiconductor Assembly experience.

- Experience on solder paste, paste flux, die attach, underfills and getter materials.  Experience with sintering a plus.

- Proficient English language capability – written and verbal

- Team player, pro-active, and willing to learn attitude

What competencies will you need?

- Strong communication skills (written & verbal) for English

- Local language skills a plus, including Hindi, Kannada and Tamil.

- Strong presentation skills

- Outstanding customer relationship skills and be able to adapt to varying customer needs.

- Ability to multitask, manage transitions effectively and change focus quickly

- Ability to handle constructive feedback and adapt accordingly

- Ability to multi-task with 'can-do ‘attitude

We are we Offering...

As part of our team here, in addition to a competitive Gross Salary you will be eligible to participate in a generous performance related bonus scheme. In addition, you will receive 3 comprehensive insurance benefits 1. GMC (Self/ Spouse and 2 Kids – INR  5 Lakhs coverage), 2. GPA – 5 Times of Annual Salary sum assured for Employee, 3. GTLI - 5 Times of Annual Salary sum assured for Employee. Also as an Employee benefit we offer free 2 meals on all working days.

Equal Opportunity Employer

Element Solutions Inc group of companies are E-Verify Companies and provide reasonable accommodation for qualified individuals with disabilities and disabled veterans in job applicant procedures. Equal Opportunity Employer: Minority/Female/Veteran/Disabled/Gender Identity/Sexual Orientation