Online Learning Operations Manager

7 days ago

rajahmundry, India beBeeOperations Full time

Job OverviewWe are seeking a highly skilled and experienced professional to oversee the operational readiness and delivery of our online learning programs.This role involves managing a team of professionals, ensuring timely course setup and maintenance, and driving process excellence in alignment with our standards.The ideal candidate will have strong operational acumen, leadership skills, and the ability to collaborate effectively with cross-functional and global teams to ensure seamless learner experience and academic delivery excellence.Key Responsibilities:Oversee the complete course readiness lifecycle, ensuring on-time and accurate setup of courses and modules as per launch schedules.Ensure alignment to defined SOPs and quality benchmarks across all program launches.Review course configurations such as announcements, sections, and resources to maintain consistency and compliance with academic guidelines.Manage all course end activities, including closure reports, survey tracking, and completion analysis.Team Leadership:Lead and mentor a team of professionals to drive accountability, efficiency, and quality in execution.Monitor workload distribution, performance metrics, and deliverables to ensure adherence to SLAs.Support skill development and knowledge sharing within the team to foster operational excellence.Cross-Functional Collaboration:Work closely with Program Delivery, Product, Marketing, and IT teams to ensure smooth program launches and issue resolution.Liaise with Global Teams to coordinate blended course requirements and maintain partner satisfaction.Serve as the point of escalation for operational challenges and coordinate timely resolutions.Process Improvement and Reporting:Identify and implement process enhancements to increase efficiency, scalability, and learner satisfaction.Track and analyse course readiness metrics, learner engagement trends, and operational performance through dashboards and reports.Collaborate with data and reporting teams to automate recurring tasks and improve visibility across teams.Stakeholder Management:Act as the primary point of contact for internal and external stakeholders on operational matters.Ensure adherence to academic and operational standards while meeting stakeholder expectations.Support audits, documentation updates, and change management initiatives as required.

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