Connectpro Management Consultants Private Limited | Service Desk Specialist
3 weeks ago
Interested candidates can send resumes to nandini@connectproconsulting.in
Interview mode : face to face
Experience : 5 - 8 Years
Education : B.tech/ BE (CS/ IS / E&C) and / M.tech
Service Desk Specialist JD
As a member of the IT Service Desk, you will provide support for all technical support
and IT related issues. Reporting to the customer’s IT Manager, you will be responsible for
day-to-day technical support for our employees for network infrastructure, internal
desktop systems software and hardware. You should have a strong passion for
technology and solving business problems with IT.
1. Installs, configures and troubleshoots desktop systems, workstations, servers and
network issues in a heterogeneous environment.
2. Maintains passwords, data integrity and file system security for the desktop
environment.
3. Communicates technical information to both technical and non-technical personnel.
4. Triages, diagnoses and/or transfers work requests and incidents to appropriate
groups.
5. Handling the ticket backlog and day-to-day IT support activities.
6. Candidate should have excellent working knowledge on Windows 10/11 Operating
systems and should be able to troubleshoot OS/file system/network relates issues
independently.
7. Onboarding new users devices to Microsoft Intune, supporting the users in
Account/Profile related issues.
8. Installing/diagnosing/maintaining and upgrading all hardware’s/equipment’s (Including
but not limited to laptops, printer) to ensure optimal performance.
9. Diagnose and quickly resolve a wide range of Windows applications and networking
problems to help minimize downtime.
10. Monitoring internet lines and working with ISPs to fix the issues.
11. Good understanding about TCP/IP, DNS, DHCP.
12. Understanding about Firewalls/UTM configurations – load balancing/failover etc.
13. Working knowledge in Microsoft Outlook, should be able to support colleagues on
various issues related to connectivity/configuration/data files etc.
14. Maintain Asset Inventory, allocation, and configuration of asset as per requirement.
15. VPN Installation, Configuration & Troubleshooting / Provide Remote support to end
user.
16. In-depth understanding about LAN and Wi-Fi. Should be able to fix LAN/Wi-Fi related
issues at PC/Access-Point/Firewall.
17. Prior Experience working on any of the ticketing tools will be an added advantage.
18. Work with vendor support contacts to resolve issues.
19. Knowledge of Microsoft 365 (Office 365), EntraID (Azure AD), SharePoint, Atlassian
Products will be added
Qualifications & Skills:
Bachelor’s degree in Information Systems/ BE/BTECH or a related field
Ability to switch between Windows, Linux, Mac OS knowledge preferable.
Can work independently with minimal instruction on day-to-day work
Ability to set priorities for and execute projects
Exceptional problem-solving and documentation skills
A combination of knowledge of any of the following IT platforms and concepts:
MDM/UEM
Microsoft Defender/ Any Antivirus
Active Directory
O365/Exchange
Linux/Unix
Microsoft Office Suite
Laptop/Desktop Hardware Hands-on Experience(Mandatory)
AV Hands-on Experience(Mandatory)
ServiceNow or Any ticketing tool with deep knowledge
RDP
Windows & Mac OS flavours
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