Technical Customer Champion

2 weeks ago

thrissur, India beBeeEnterprise Full time

Enterprise Support Specialist Job DescriptionWe are looking for a seasoned technical support engineer to join our Enterprise Support team. As a key member of our team, you will provide advanced support and product expertise to our largest customers.You will be responsible for troubleshooting and resolving complex technical issues, working closely with cross-functional teams to deliver exceptional customer experiences. Key Responsibilities:Provide expert-level technical support to large enterprise customersTroubleshoot and resolve complex technical issues using various tools and technologiesCollaborate with internal stakeholders to drive resolution and improve overall customer satisfactionDevelop and maintain in-depth knowledge of Atlassian products and services Requirements:8+ years of experience in Java support, software services, and system administration for a large end-user communityExperience with operating systems (e.g. Linux, OS X, Windows)Expertise in multiple Atlassian products and experience being Subject Matter ExpertStrong communication and interpersonal skillsAbility to work independently and as part of a global team BenefitsAt Atlassian, we offer a comprehensive benefits package designed to support your well-being and career growth. About UsWe believe that every team has the potential to achieve great things when equipped with the right tools and mindset. Our software helps teams collaborate, plan, and stay organized, making it easier to unleash their full potential. 

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