Bilingual (Spanish/English) Customer Service Agents for US Healthcare Sector- 6 Positions

20 hours ago


Bengaluru, Karnataka, India Macro Outsourcing Full time
Company Description

Macro Outsourcing is a Business Process Outsourcing company that provides transcription, billing, and document management services to medical clinics and physicians in the United States. Our mission is to enhance the efficiency and manageability of back-office operations like medical transcription and billing, maintaining high quality and security standards as required by the healthcare sector and HIPAA regulations. Our team includes finance, technical, medical, and legal professionals with significant industry expertise. Macro focuses on customer satisfaction, excellence in service, and innovation to add value to our users.

Role Description

This is a full-time hybrid role for Bilingual (Spanish/English) Customer Service Agents based in New Delhi, with some work from home flexibility. Customer Service Agents will interact with customers to answer inquiries and resolve issues, ensuring a high level of customer satisfaction. Day-to-day tasks include responding to customer inquiries, managing customer support requests, and delivering exceptional customer experiences.

Qualifications
  • Skills in Customer Service Representatives and Customer Support
  • Ability to ensure Customer Satisfaction and deliver excellent Customer Experience
  • Fluency in both Spanish and English
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team in a hybrid work environment
  • Prior experience in the healthcare sector is a plus
  • Familiarity with HIPAA regulations and compliance is beneficial
  • High school diploma or equivalent; a bachelor's degree is a plus


  • Bengaluru, Karnataka, India Macro Outsourcing Full time

    Company Description Macro Outsourcing is a Business Process Outsourcing company specializing in transcription, billing, and document management services for medical clinics and physicians in the United States. Our mission is to streamline back-office operations, enhancing efficiency and reducing costs while upholding the high standards of quality and...


  • Bengaluru, Karnataka, India beBeeCustomerService Full time ₹ 15,00,000 - ₹ 22,00,000

    About This RoleAs a Bilingual Customer Service Team Lead in the US Healthcare Sector, you will oversee the day-to-day operations of the customer service team. Your primary responsibility will be to ensure high levels of customer satisfaction and support. This involves managing team performance, addressing customer inquiries, facilitating communication...


  • Bengaluru, Karnataka, India Ethos Life Full time US$ 80,000 - US$ 1,20,000 per year

    About EthosEthos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones.We leverage deep technology and data science to streamline the life insurance process, making it more accessible and...


  • Bengaluru, Karnataka, India beBeeLanguage Full time ₹ 15,00,000 - ₹ 25,00,000

    Job OverviewBilingual Language Expert PositionWe are seeking a highly skilled Bilingual Language Expert to join our team. As a key member of the organization, you will be responsible for providing accurate language services and supporting the team in language-related tasks.Main Responsibilities:Translate and interpret documents and communications from...


  • Bengaluru, Karnataka, India beBeeCustomerService Full time ₹ 18,00,000 - ₹ 24,00,000

    Job DescriptionThe Customer Service Supervisor is responsible for guiding and leading a team of customer service representatives towards achieving operational goals, ensuring accurate order entry, timely response to requests, and effective telephone metrics.Main Responsibilities:Guide and lead a large team of CSR's towards achieving operational goals such as...


  • Bengaluru, Karnataka, India Enphase Energy Full time US$ 80,000 - US$ 1,20,000 per year

    Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell...


  • Bengaluru, Karnataka, India beBeeContent Full time ₹ 10,00,000 - ₹ 15,00,000

    Job Title:Bilingual Content Developer Position Job Description:We are seeking an experienced content developer to lead our language learning team and develop engaging Arabic to English content for the US market. This role involves creating high-quality content tailored to the needs of learners, collaborating with team members, and utilizing feedback to...

  • Healthcare Research

    7 hours ago


    Bengaluru, Karnataka, India Clarivate Full time

    Job DescriptionWe are looking for aHealthcare Research & Data Analystto join our Medtech team inIndia. This is an amazing opportunity to work on market research (including both primary and secondary research), competitive analysis, clinical trial analysis, financial analysis, forecasting, insight generations, produce comprehensive market research reports and...


  • Bengaluru, Karnataka, India Unacademy Full time

    Unacademy is seeking a highly skilled and motivated Educator (Spanish to French) for our Spanish-to-French Content division. This role involves creating high-quality educational content, leading a small team, and providing strategic direction to ensure our language learning app meets the needs of Spanish-speaking learners aiming to learn French. The ideal...


  • Bengaluru, Karnataka, India Unacademy Full time

    Unacademy is seeking a highly skilled and motivated Educator (Spanish to French) for our Spanish-to-French Content division. This role involves creating high-quality educational content, leading a small team, and providing strategic direction to ensure our language learning app meets the needs of Spanish-speaking learners aiming to learn French. The ideal...