Senior Java Product Support

  ABOUT TEMENOSTemenos powers a world of banking thatcreates opportunities for billions of people and businesses everywhere. We havebeen doing this for over 30 years through the pioneering spirit of our Temenosianswho are passionate about making banking better, together.We serve over 3000 clients from the largest to challengers andcommunity banks in 150+ countries. We collaboratewith clients to build new banking services and state-of-the-art customerexperiences on our open banking platform, helping them operate moresustainably.At Temenos, we have an open-minded andinclusive culture, where everyone has the power to create their own destiny andmake a positive contribution to the world of banking and society.  THE ROLEProduct Analysis and Customer Support (PACS) team islooking for Technical Product Support Engineer to drive and Provide TechnicalSupport for Temenos Suite of products that span across Quantum & Infinity.In this role you are expected to understand theworking of the specific product – application(s) in which expertise needs to bebuilt through training programs including on the job training, classroomtraining and training material available on the knowledge collateral(s).Providetechnical support for Mobile Application built using Kony Fabric and KonyMobile application development platform. Collaborate with Product, Engineering,Customer Success, and other delivery team to resolve & manage customerissues and escalations. Seeking candidates with 4 to 6 years of Mobile or Web development background OPPORTUNITIESUnderstand the details in ticket logged. Validatethe completeness of information provided and if required, collect furtherinformation from client. Use the collected information to analyze the problemthreadbare.When identified as a bug, do comprehensivedocumentation including product analysis of defect, elaborating the root causeand possible resolution for the defect. Provide additional information thatwould help Development team to fix and test the problem effectively.In case of non-defects, educate client withadequate information & procedures on how to handle the scenario/meet therequirement.Act as the technical reference point duringsoftware implementation/upgrades. Provide guidance and support to client ITteams.Develop/Enhance Tools that will help in reducingthe analysis time and boost customer experience. Best tools have fair chance ofgetting integrated to Core product.Available to perform onsite analysis of tickets atclient places. Typically, this would be required during the milestone period ofthe client like Go Live of implementation, branches, and Upgrade. SKILLSBE/BTech candidates with 4 to 6 years of relevantexperience in software development and Support.Excellent troubleshooting and problem-solvingskills with Programming & debugging skillsExperience in Java, JavaScript, HTML, CSS.Experience in Java, J2EE, JSP, RDBMS andWebserversMobile or Web development background is preferredExperience in native mobile OS like iOS, Androidor Windows is preferred.Prior experience in Product/Application support ispreferred.Should be able to deliver 24 X 7 support to our global customer base.  VALUESCare - We care and listen to each other, our clients, partners and the communities we serveCommit - We commit with determination and persistence to make things happenCollaborate - We collaborate within Temenos and across a wider partner ecosystemChallenge - We challenge the status quo, try to look at things differently and drive change SOME OF OUR BENEFITS include:Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second monthCivil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnershipFamily care: 4 weeks of paid family care leaveRecharge days: 4 days per year to use when you need to physically or mentally needed to rechargeStudy leave: 2 weeks of paid leave each year for study or personal development  Please make sure to read our Recruitment Privacy Policy#LI-Hybrid