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Implementation Engineer

1 week ago

ahmedabad, India TIGI HR Full time

Position Title: Customer Onboarding Engineer/Sr. Customer Onboarding Engineer

Experience: 3-5 Years/ 5+ Years

Location: Ahmedabad (WFO)


Roles & Responsibility:

 You need to provide technical guidance/training and customer service for our clients.

 You will learn quickly and adapt to changes. You will maintain a high sense of urgency while staying

cool under pressure.

 Coordinate with Business Analyst or Engineering team for solution development

 Handling integration of proposed solutions with the existing hardware setup, legacy systems, and

third-party applications

 Flexible travel as per the project requirement.

 Should have good command on network protocols (BGP, MPLS, OSPF, SNMP, SMTP etc..) and

troubleshooting techniques.

 Excellent written and verbal English communication skills.

 Drive the implementation activity as per the agreed timeline and budget.

 Build rapport with clients.

 Interface with Network Implementation and Engineering as necessary to support ongoing Network activities.

 Product Installations and configuration (Onsite or Remotely)

 Conduct Product Training to client

 Providing proper handover to support team for smooth operations.

 Publish weekly project status to internal and external stakeholders.


Requirements:

 Sound knowledge about SNMP, TRAP, and networking protocols.

 Linux Certification.

 Hands-on middleware, web server, database, router, and switch will be an added advantage.

 You should be able to understand customer requirements and translate the same in solutions.

 Should have experience in application deployment in Linux servers with WEB and Database.

 Application set up with default data configuration.

 Linux, Windows, and networking knowledge along with web server and database.

 Excellent verbal and written communication skills.

 Sound in client coordination and presentation.

 Bachelor’s degree in computer science, Engineering, or equivalent demonstrated IT work.

 Quick problem-solving ability.

 Understand client’s requirements & their current processes.

 Drive User Acceptance Test (UAT) with client and get sign-off done for project closure.


Good to have Skill set:

 Hands-on experience on Linux servers, Windows and Networking is a must.