Cloud Contact Center Transformation Expert
2 weeks ago
We are seeking a Cloud Contact Center Transformation Expert to lead a cloud contact center transformation project for one of our major fintech clients.The ideal candidate should have hands-on experience with Amazon Connect and a solid background in CTI consulting. They should be able to play a consulting role in previous CTI modernization or migration projects and work confidently with both technical teams and business stakeholders.Minimum 7 years total experience in contact center / CTI space3+ years of hands-on experience with Amazon ConnectProven experience working in a consulting role for CTI transformation projectsStrong knowledge of Amazon Connect features: contact flows, routing, queues, agent setupExperience integrating Amazon Connect with CRMs like Salesforce or ZendeskGood understanding of AWS services: Lambda, DynamoDB, S3, CloudWatchBasic scripting with Node.js or PythonExperience in building or enhancing IVRs using Amazon LexJob RequirementsWe are looking for a highly skilled expert who can analyze the client's current CTI systems and develop a strategy to transform them into a cloud-based solution using Amazon Connect. The successful candidate will have excellent communication skills and be able to work effectively with cross-functional teams.In this role, you will be responsible for:Leading the design and implementation of cloud contact centers using Amazon ConnectDeveloping and executing strategies to improve customer experience and reduce operational costsMentoring and guiding junior team membersCollaborating with technical teams to integrate Amazon Connect with other AWS servicesEnsuring timely delivery of projects and meeting customer expectations
-
Hyderabad, India Tata Consultancy Services Full timeJob Title: Genesys cloud implementation expert - Cloud Contact CenterLocation: PAN IndiaExperience: 8 to 12 YearsJob Description:Experience & Skill Requirements:- 12 + years of experience in Contact Center technology- End-to-end solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9)-...
-
hyderabad, India Tata Consultancy Services Full timeJob Title: Genesys cloud implementation expert - Cloud Contact CenterLocation: PAN IndiaExperience: 8 to 12 YearsJob Description:Experience & Skill Requirements: - 12 + years of experience in Contact Center technology - End-to-end solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9) -...
-
Hyderabad, Telangana, India, Telangana Tata Consultancy Services Full timeJob Title: Genesys cloud implementation expert - Cloud Contact CenterLocation: PAN IndiaExperience: 8 to 12 YearsJob Description:Experience & Skill Requirements: - 12 + years of experience in Contact Center technology - End-to-end solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9) -...
-
Hyderabad, India Tata Consultancy Services Full timeJob Title: Nice CX one implementation expert-Cloud Contact Center Architect Location: PAN India Experience: 8 to 12 Years Job Description: Experience & Skill Requirements: - 12 + years of experience in Contact Center technology - End-to-end solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect /...
-
Hyderabad, India Tata Consultancy Services Full timeJob Title: Nice CX one implementation expert-Cloud Contact Center Architect Location: PAN India Experience: 8 to 12 Years Job Description: Experience & Skill Requirements: - 12 + years of experience in Contact Center technology - End-to-end solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect /...
-
Lead Cloud Contact Center Architect
2 weeks ago
Hyderabad, India Blue Spire Inc Full timeBlue Spire is seeking an experienced Lead / Senior Manager – AWS Connect Engineering & API Solutions to spearhead large-scale AWS Connect migration and modernization programs for our BFSI enterprise clients. This role requires deep hands-on expertise in AWS Connect, cloud architecture, IVR migrations, and API engineering, along with strong leadership...
-
Senior Manager-Contact Center Transformation
4 weeks ago
Hyderabad, India PepsiCo Full timeOverview We’re looking for a hands-on professional to lead transformation for the IT Operations team at PepsiCo through voice automation, AI-driven interactions, and 3CLogic integrations. This role focuses on designing, implementing, and optimizing voicebot and contact center automation solutions that enhance user experience, minimize manual effort, and...
-
Contact Center Engineer
3 weeks ago
Hyderabad, Bengaluru, India Ratos Inc Full timeJob Description We are looking for an experienced Contact Center Engineer with strong hands-on expertise in Genesys and Genesys Engage platforms. The candidate will be responsible for designing, implementing, configuring, and supporting contact center solutions to ensure seamless customer interactions across multiple channels. Key Responsibilities: - Design,...
-
Contact Center Manager
6 days ago
Hyderabad, Telangana, India Cipher7 Full timeJob Title: Contact Center SME – Auto Dialer Implementation (Collection Department)Location: Papua New GuineaFull TimeInitial 2-3 months- travels to PNG after that Remote working from India PNG shift (3.30 am IST onwards).About the Role:We are looking for a Subject Matter Expert (SME) in Contact Center Technologies to lead the implementation of an Auto...
-
AWS Contact Center Architect
3 weeks ago
Hyderabad, India Intellectt Inc Full timeDescription : Job Summary : We are seeking an experienced AWS Contact Center Architect with strong expertise in Amazon Connect and cloud technologies.The ideal candidate will design, implement, and optimize cloud-based contact center solutions for enterprise clients, leveraging AWS services and telephony protocols to deliver scalable and efficient customer...
