TCS Hiring for Nice CX one implementation expert-Cloud Contact Center Architect
2 weeks ago
Job Title: Nice CX one implementation expert-Cloud Contact Center Architect Location: PAN India Experience: 8 to 12 Years Job Description: Experience & Skill Requirements: - 12 + years of experience in Contact Center technology - End-to-end solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9) - Must have experience in AI, Gen AI and Agentic AI solutions (offered by any hyperscalers or 3rd party conversational AI providers) - Must have worked on AI, Gen AI and Agentic AI capabilities Contact Center's offer for Prediction, self-service, augmentation and enhance operational excellence - Must have experience in desinging end-to-end AI enabled Contact Center solution for a large enterprise customer (B2C) - Cloud Contact Center Architect certifications are preferred Responsibilities: - Responsible for Cloud Contact Center solution design (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9) - Responsible for infusing AI into the Contact Center solutions - Layout approach for integrating Cloud Contact Center platforms with Enterprise Business Applications - Conduct solution reviews to identify gaps and propose tangible recommendations - Ability to ensure the solution is in compliance with customer's security standards - Ability to callout risks (if any) at the early stage of the project - Mentor / guide implementation team Kind Regards, Priyankha M
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Hyderabad, India Tata Consultancy Services Full timeJob Title: Nice CX one implementation expert-Cloud Contact Center Architect Location: PAN India Experience: 8 to 12 Years Job Description: Experience & Skill Requirements: - 12 + years of experience in Contact Center technology - End-to-end solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect /...
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Hyderabad, India Tata Consultancy Services Full timeJob Title: Genesys cloud implementation expert - Cloud Contact CenterLocation: PAN IndiaExperience: 8 to 12 YearsJob Description:Experience & Skill Requirements:- 12 + years of experience in Contact Center technology- End-to-end solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9)-...
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hyderabad, India Tata Consultancy Services Full timeJob Title: Genesys cloud implementation expert - Cloud Contact CenterLocation: PAN IndiaExperience: 8 to 12 YearsJob Description:Experience & Skill Requirements: - 12 + years of experience in Contact Center technology - End-to-end solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9) -...
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Hyderabad, Telangana, India, Telangana Tata Consultancy Services Full timeJob Title: Genesys cloud implementation expert - Cloud Contact CenterLocation: PAN IndiaExperience: 8 to 12 YearsJob Description:Experience & Skill Requirements: - 12 + years of experience in Contact Center technology - End-to-end solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9) -...
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Nice CX One
4 weeks ago
Hyderabad, India algoleap Full timeJob Description Title: Contact Center Administrator Department: IT Support Services Grade Status: Effective Date Section 1: Position Summary The Contact Center Administrator is responsible for day-to-day operation and management of the Contact Center as a Service (CCaaS), NICE CXone call center environment, maintaining a disciplined and stable call center...
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Nice CX One
2 days ago
Hyderabad, Telangana, India Algoleap Technologies Full timeSUMMARY Title: Contact Center AdministratorDepartment: IT Support ServicesGrade:Status: Effective Date: Section 1: Position SummaryThe Contact Center Administrator is responsible for day-to-day operation and management of the Contact Center as a Service (CCaaS), NICE CXone call center environment, maintaining a disciplined and stable call center environment...
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Cloud Contact Center Transformation Expert
2 weeks ago
hyderabad, India beBeeCloud Full timeWe are seeking a Cloud Contact Center Transformation Expert to lead a cloud contact center transformation project for one of our major fintech clients.The ideal candidate should have hands-on experience with Amazon Connect and a solid background in CTI consulting. They should be able to play a consulting role in previous CTI modernization or migration...
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Hyderabad, India Tata Consultancy Services Full timeJob Title: Flexera Architect- Cloud Contact CenterLocation: PAN IndiaExperience: 8 to 10 YearsJob Description:Hands-on experience in ITAM Tools – Flexera One and Flex NetDesired Competencies (Technical/Behavioral Competency):Must-Have - Minimum 6 years of experience in ITAM tool implementation – Flexera One, Flex Net and Discovery tools.- Create...
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Hyderabad, India Tata Consultancy Services Full timeJob Title: Flexera Architect- Cloud Contact Center Location: PAN India Experience: 8 to 10 Years Job Description: Hands-on experience in ITAM Tools – FlexeraOne and FlexNet Desired Competencies (Technical/Behavioral Competency): Must-Have - Minimum 6 years of experience in ITAM tool implementation – FlexeraOne, FlexNet and Discovery tools. - Create...
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cloud cx services
2 weeks ago
Hyderabad, India Frontend Arts Full timeFrontend Arts brings together deep industry expertise and the latest IT advancements to deliver world-class digital transformation services to our clients. We partner with leading companies across industries to create innovative solutions that drive performance and growth. We are focused in technology innovation to accelerate the digital transformation of...
