Effective Communication Trainer

16 hours ago

kozhikode, India beBeeCommunication Full time

Job Description:We are seeking a skilled professional to take on the role of Communication Skills Trainer. In this position, you will be responsible for delivering comprehensive voice and accent training, as well as coordinating new hire, progression, and enhancement training activities.The ideal candidate will have excellent verbal and written communication skills in English and possess strong presentation feedback and coaching abilities. You will also be required to analyze data, prepare action plans, and provide coaching and feedback to enhance agent performance.Responsibilities:Conduct detailed voice and accent training for US clientsCoordinate new hire, progression, and enhancement training activitiesDevelop and deliver content for training sessionsProvide coaching and feedback to agents on communication skills and soft skillsAnalyze data and prepare action plans to improve agent performanceMonitor calls and provide feedback on communication, soft skills, and process parametersRequirements:Excellent verbal and written communication skills in EnglishStrong presentation feedback and coaching abilitiesAbility to analyze data and prepare action plansExcellent interpersonal and teamwork skillsAbility to work in a fast-paced environmentBenefits:Opportunity to work with a dynamic teamChance to develop and improve your skillsCompetitive compensation packageOpportunities for career growth and advancement

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