Communication Trainer

21 hours ago

kozhikode, India Cybertech Systems & Software Limited Thane W Full time

Job descriptionTitle: Communication TrainerLocation: Thane - Work from officeType of Employment: Full time RoleShift: Night Shift (US Time Zone)Role & responsibilities- Conduct detailed Voice & Accent and culture training (US clients) and coordinate New Hire, Progression & Enhancement Training activity- To be able to coach new hires/existing staff on their communication skills , soft skills, rapport building, telephone etiquette and monitor their progress- Content Development- Provide Coaching & Feedback and supervision during OJT/Nesting period- Monitor calls on Communication, Soft Skills, and Process & Compliance Parameters.- Provides Coaching & Feedback to enhance agent performance.- Develop action plans for the bottom quartile and ensure that they move up the learning curve by means of Special Coaching- Analyze Audit data, Compliance, Communication & Process related data. Prepare & Implement action plans- Excellent written and verbal communication skills in English- Presentation feedback and coaching skills.

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