Customer Experience Manager
2 weeks ago
Sales and Support Associate RoleRespond promptly and effectively to inquiries from support tickets, wholesale customers, and campaign backers ensuring clear and consistent communication.Filter and manage sales, support, and campaign inboxes daily; update account information for wholesalers and localizers.Support and coordinate crowdfunding campaigns (Kickstarter, Gamefound), including comments, updates, and administrative tasks.Assist in planning and organizing digital and marketing campaigns, and track/report performance across platforms.Maintain up-to-date dashboards, trackers, and master documents (inventory reports, comment logs, replacement request tracker, etc.).Help manage website content and e-commerce listings.Draft newsletters and updates for campaigns using Klayvio; post updates for backers on schedule.Support the Publisher by staying proactive, removing obstacles to productivity, and helping meet key deadlines.Key Requirements:Proficiency with QuickBooks Online, Google Suite, Adobe Creative Cloud & Adobe Acrobat Sign, Inventory management tools (SKU Vault), ShipStation, Crowdfunding tools (Kickstarter, Gamefound) and email tools (Klayvio).Bachelor's degree in Business, Communications, Marketing, or a related field.5+ years of experience in sales, customer support, or campaign operations roles.Understanding of crowdfunding platforms, digital campaigns, and customer communication across channels.Experience with customer-facing communication across multiple channels.Ability to organize information, maintain trackers, and coordinate across multiple teams.Strong communication skills, fluent in written and spoken English.
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Customer Experience Associate
1 week ago
Kozhikode, Kerala, India COSMOS SPORTS WORLD LLP Full time ₹ 17,28,000 - ₹ 2,59,20,000 per yearJob Summary:The Customer Experience Executive is responsible for creating a welcoming environment for all customers, ensuring they receive prompt assistance, and guiding them to the appropriate products or departments. This role also includes collecting feedback from customers who do not make a purchase, managing phone inquiries, and supporting the Store...
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Customer Experience Executive
2 weeks ago
Kozhikode, Kerala, India COSMOS SPORTS WORLD LLP Full time ₹ 1,44,000 - ₹ 1,80,000 per yearJob Summary:To enhance the overall Customer Experience by effectively managing leads, handling missed customers, connecting with potential customers, ensuring prompt response to calls and Google My Business (GMB) queries, and delivering a warm welcome and goodbye experience at the store. The Customer Experience Executive will play a key role in converting...
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Customer Experience Ambassador
1 week ago
kozhikode, India beBeeService Full timeJob OverviewWe are seeking a highly skilled and motivated individual to join our remote customer service team as a Customer Service Representative.About the RoleAs a key member of our team, you will be responsible for handling inbound/outbound calls and providing exceptional customer support to US-based customers. You will also ensure that all customer...
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Customer Experience Specialist
1 week ago
kozhikode, India beBeeProblem Full timeAbout this roleThis position is ideal for individuals who enjoy a fast-paced work environment, have strong communication skills, and are able to think critically.As a Customer Service Agent, you will be the main point of contact for customers, providing support and resolving issues in a timely manner.You will work closely with other teams to ensure that...
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Customer Experience Advocate
4 days ago
kozhikode, India beBeeCustomerSupport Full timeThe Customer Service Representative role is a dynamic opportunity to excel in a customer-facing position. Key responsibilities include providing exceptional customer support via various channels, such as phone, email, chat, or in-person.Key tasks involve responding to customer inquiries, resolving issues promptly, and maintaining accurate records of...
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Chief Customer Experience Officer
5 days ago
kozhikode, India beBeeExecutive Full timeExecutive Leader in Production SupportThe ideal candidate will own the strategy, execution, and continuous improvement of a Production Support function. They will be responsible for driving outcomes, not just ticket closure, but customer satisfaction and SLA achievement.Elevate the team to drive desired outcomes.Set the vision for advanced people, process,...
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Customer Experience Specialist
5 days ago
kozhikode, India beBeeCustomerEngineer Full timeJob OverviewWe are seeking a skilled and dedicated Customer Engineer to join our team. As the technical point of contact for customers, you will be responsible for serving as their trusted partner for IT leadership.Key Responsibilities:Work with multifunctional teams to solve complex technical issues under pressure and deliver results.Skill...
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Remote Customer Experience Specialist
2 weeks ago
kozhikode, India beBeeRepresentative Full timeCustomer Service RepresentativeWe are seeking an experienced Customer Service Representative to join our team. This is a remote position based in India, requiring exceptional communication skills and a commitment to delivering outstanding customer experiences.The ideal candidate will have excellent spoken English and a strong grasp of the US accent. If you...
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Exceptional Customer Experience Specialist
2 weeks ago
kozhikode, India beBeeCustomerService Full timeCustomer Service ProfessionalWe are seeking an exceptional customer service professional to join our team. As a key member of our support team, you will be responsible for delivering top-notch customer experiences through timely and effective communication.The ideal candidate will have a passion for providing solutions to customer inquiries, demonstrating...
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Automotive Customer Experience Specialist
5 days ago
kozhikode, India beBeeCustomerService Full timeJob OverviewWe seek an E-Commerce Automotive Spare Parts Customer Service Representative to join our remote team. This role requires strong customer service skills, automotive knowledge, and technical expertise.Manage daily customer requests through a shared mailbox and provide member support across multiple channels.Ensure customer satisfaction by...