L3 Support Engineer
2 days ago
We are seeking a highly skilledL3 Application Technical Support Engineerto join our Technology team. This role is critical in handling complex issues that cannot be resolved by L1 or L2 (non-technical support) teams.As an L3 Engineer, you will leverage your expertise in applications, production data, and backend systems to analyze, troubleshoot, and resolve technical problems. You will work closely with development and operations teams, applying strong analytical and coding skills to deliver quick workarounds, implement data fixes, and contribute production-ready code changes for releases.This position requires a strong engineering mindset and the ability to balance customer urgency, root-cause analysis, and long-term solutions. The role includesrotational shifts (day/night)withshift allowancefor night shifts.Key ResponsibilitiesServe as the final escalation point (L3) for application-related issues unresolved by L1 and L2 teams.Troubleshoot complex issues by analyzing logs, production data, and code.Provide quick workarounds and implement data fixes to minimize customer impact.Perform root cause analysis to determine whether issues are data, configuration, or code-related.Collaborate with development teams to implement and release code fixes as part of the product lifecycle.Maintain ownership of issues through resolution with high-quality documentation.Work in rotational shifts as part of a global support model.Mentor and guide L2 team members to enhance resolution rates and reduce escalations.Explore and adopt modern tools/AI-assisted platforms (e.g., Cursor, GitLab Copilot) for efficiency.Required Qualifications & SkillsEducation: B.Tech/M.Tech in Computer Science or related field.Experience: 4+ years in backend development and/or enterprise-grade application support.Strong expertise in Core Java and Spring Boot 3+ , with hands-on experience in microservices architecture .Proficiency in SQL with ability to write complex queries (PostgreSQL or Oracle preferred).Experience with ORM frameworks such as Hibernate.Solid understanding of OOP, system design, and design patterns .Proven ability to build, maintain, and troubleshoot RESTful APIs .Strong problem-solving ability, especially under high-pressure scenarios.Excellent communication and collaboration skills.Passion for technology, innovation, and AI-assisted development tools.Why Join Us?Opportunity to work on mission-critical enterprise systems with high visibility.Be part of a tech-driven, innovation-focused culture .Competitive compensation, including shift allowance for night shifts.Exposure to latest AI-powered development tools .Culture of continuous learning, ownership, and innovation .
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uttar pradesh, India St. Fox Full timeSt. Fox, a leading consultancy in the realm of Cybersecurity and advanced tech solutions, is recognized for its pioneering approach to digital security and innovation. Driven by the ethos "Innovate Fearlessly, Protect Relentlessly," we empower businesses globally to secure their operations and maximize efficiency through cutting-edge technology...
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uttar pradesh, India St. Fox Full timeSt. Fox, a leading consultancy in the realm of Cybersecurity and advanced tech solutions, is recognized for its pioneering approach to digital security and innovation. Driven by the ethos "Innovate Fearlessly, Protect Relentlessly," we empower businesses globally to secure their operations and maximize efficiency through cutting-edge technology strategies....
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