IT Operations Expert

1 week ago

moradabad, India beBeeService Full time

We are seeking a highly skilled IT Service Management Specialist to join our team. This role is responsible for providing support for the Managed Services tool sets and supporting processes and procedures.The successful candidate will be responsible for managing ticket distribution to ensure all client access management requests are handled on time. They will also provide Subject Matter Expert (SME) support for the ITSM ticketing system, regularly engaging with system stakeholders and cross-functional teams to ensure the smooth operation of our Technical Support Center and ticket management systems.Act as SME with respect to technical and functional design requirements, general data concepts, mapping, and relationships.Troubleshoot and fix issues related to Service Now.Provide administrative support for users, roles, and groups.Provide technical support for existing ServiceNow environments, applications, and modules.Maintain and review the effectiveness and efficiency of all ITSM processes.Support the upgrades and evolution of ServiceNow.Monitor assignment group queues in ServiceNow and proactively assume ownership of incidents and requests.Work with other members of the Platform team to ensure that the design and processes meet technical requirements.Validate Service request requirements and work them to completion in ServiceNow.Platform Management ResponsibilitiesThe ideal candidate will have experience designing, developing, and configuring workflows, forms, scripts, and underlying logic in ServiceNow. They will also contribute to QA strategy, including solutions for unit, regression, and acceptance testing.Designing, developing, and configuring workflows, forms, scripts, and underlying logic in ServiceNow.Contributing to QA strategy, including solutions for unit, regression, and acceptance testing.Collaborating on code integration/test/deployment.Maintaining ServiceNow certification and following the learning track.Regular participation in ServiceNow webinars and training sessions.Applying knowledge from ServiceNow training modules to improve processes.Regularly updating system plug-ins and applications for optimal performance and security.Performing system audits of business rules, error logs for integrations, and email transaction failures.

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