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IT Service Management Specialist

3 weeks ago

Eluru, India beBeeService Full time

Expert sought after for optimizing IT service management processes to enhance efficiency and productivity.Main Responsibilities:Design, configure, and maintain ITSM systems to ensure seamless integration with existing infrastructure.Implement automation workflows, SLAs, and integrations with other enterprise tools to streamline operations.Key Performance Indicators (KPIs):Analyze trends to identify improvement opportunities and reduce ticket resolution time.Develop dashboards and reports to track KPIs and service performance.Required Expertise:3-5 years of experience in ITSM roles, hands-on experience in administering ITSM systems.Strong understanding of ITIL framework and service management principles.Experience with automation, scripting, and API integrations within ITSM systems.Preferred Qualifications:Certifications in ITIL, ITSM, or related platforms are a plus.