IT Service Delivery Expert

5 days ago

Eluru, India beBeeServiceManagement Full time

Job Title: IT Service Management SpecialistThis is an exciting opportunity to work as a skilled IT Service Management Specialist. You will be responsible for providing support for the Managed Services tool sets and supporting processes and procedures.The successful candidate will have a solid background in supporting external customer-facing systems and an understanding of IT service management principles and best practices.You will be working closely with system stakeholders and cross-functional teams to ensure the smooth operation of our Keystone Technical Support Center and ticket management systems.Responsibilities:Act as SME with respect to technical and functional design requirements, general data concepts, mapping, and relationships.Troubleshoot and fix issues related to Service Now.Provide administrative support for users, roles, and groups.Provide technical support for the existing ServiceNow environments, applications, and modules.Maintaining and reviewing the effectiveness and efficiency of all ITSM processes.Support the upgrades and evolution of ServiceNow.Monitor assignment group queues in ServiceNow and proactively assume ownership of incidents and requests.Work with other members of the Platform team on an as-needed basis to ensure that the design and processes meet technical requirements.Validate Service request requirements and work them to completion in ServiceNow.Participate with operational teams to identify enhancement opportunities for improvement and work to implement enhancements.Requirements:Excellent communication and customer service skills.Proven ability to learn.Good understanding of ITIL methodologies.2-3 years of ITSM industry experience.Experience working in the ServiceNow platform is a preference.Working knowledge of ServiceNow components, such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, and Release Management, is an asset.What We Offer:A competitive salary and benefits package.The opportunity to work with a dynamic team and contribute to the growth and development of the company.A chance to work on challenging projects and develop your skills and expertise.

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