Field Quality Engineer

You will be working with the New Product Development team in Bengaluru e-CityThis team runs on a hustle mindset with an objective to increase Exponent Energy's market share in the city of Bengaluru and beyond and help more people adapt to 15-minute rapid charging technology achieved by our Flexible Energy Stack, which consists of the e^pack (battery pack) and e^pump (charging station).Our philosophy: Break. Believe. BuildBreak stuff. Break assumptions. Break the thumb rule.Believe in the team. Believe in the process. Believe through failures.Build fast. Build passionately. Build to simplify.Roles & Responsibilities:To ensure the quality, safety, and reliability of EV battery systems and charging network installations in the field. The Field Quality Engineer will monitor, inspect, troubleshoot, and validate field deployments and service activities, while supporting continuous improvement of product and process quality.Key responsibilities:Conduct field inspections and audits for EV battery systems, charging stations, and associated electrical components. Ensure compliance with quality standards, electrical safety norms (IS/IEC), and internal SOPs. Validate installation, commissioning, and maintenance quality at charging sites. Diagnose field failures, perform root cause analysis (RCA), and implement corrective & preventive actions (CAPA). Collaborate with cross-functional teams (service, engineering, manufacturing) to resolve field issues. Ensure field feedback is documented and looped back to design and production teams. Support validation and testing of field-deployed hardware/software updates. Prepare detailed quality inspection and audit reports. Train field technicians and contractors on quality and safety standards. Assist in customer complaint resolution and site acceptance testing (SAT). Preferred Experience (Good to Have):Hands-on experience in EV battery or charging station installation and diagnostics. Exposure to CAN communication and diagnostic tools. Basic knowledge of firmware update procedures and electrical schematics. Experience with ISO 9001 / IATF 16949 quality systems. Continuous Improvement and Problem Solving:Lead root cause analysis and problem-solving activities using tools such as 8D, 5-Why, or Fishbone diagrams. Drive continuous improvement initiatives to enhance supplier and internal process quality. Support new product introduction (NPI) by ensuring supplier and process readiness. Education and Experience:B.E. / B.Tech in Electrical / Electronics / Mechatronics Engineering. 2–5 years of experience in field quality, service, or electrical commissioning—preferably in EV, automotive, or power sectors. Strong knowledge of EV battery systems, power electronics, and charging infrastructure. Experience with electrical testing tools (multimeter, insulation tester, clamp meter, etc.). Familiarity with quality tools: 5 Why, Fishbone, Pareto, FMEA. Working knowledge of IS/IEC electrical safety standards and installation codes. Strong analytical and problem-solving skills. Willingness to travel to customer sites and charging station locations. Skills and Competencies:Strong communication and interpersonal skills. Ability to work independently in the field with minimal supervision. Detail-oriented and documentation-focused. Customer-oriented attitude and team collaboration. What matters:Quality of workApproach towards problem-solvingDissatisfaction towards mediocre workResilient attitude to bounce back after failingAbout UsExponent simplifies energy for EVs.Co-founded by Arun Vinayak (Ather Energy's Founding Partner & Former Chief Product Officer) and Sanjay Byalal (Former hardware strategic sourcing and cell strategy lead, Ather and Former Supply Chain Lead, HUL), Exponent focuses on solving two sides of the energy problem by building the e^pack (charging station) and e^pump (battery pack) which together unlock 15-min rapid charging.The 200+ strong team of passionate builders have a ton of EV experience and are currently looking for more builders to join one of the best EV teams in India to build & scale Exponent.