Business Process Improvement Specialist
1 week ago
ERP Functional SpecialistWe are seeking a professional to drive business process improvements and system enhancements across key business domains.This role is focused on driving strategic initiatives and system enhancements across finance, procurement, customer service, and logistics operations.Key Responsibilities:Finance & AccountingPartner with finance leadership to design and implement process improvements in areas such as general ledger, accounts payable, accounts receivable, fixed assets, budgeting, and financial reporting.Ensure compliance with regulatory requirements while leveraging ERP capabilities.Support evolving financial planning and analysis needs, including advanced reporting and integration with business intelligence platforms.Procurement & Supply ChainCollaborate with procurement teams to enhance supplier onboarding, sourcing, contract management, and purchasing workflows.Configure and optimize ERP procurement modules to ensure cost-effective and compliant processes.Support supply chain visibility by aligning procurement with warehouse and fulfillment operations.Customer Service & Call CenterWork with customer service teams to refine sales order processing, customer interactions, and case management workflows.Ensure the system supports high service levels, efficient resolution, and integration with fulfillment and financial transactions.Develop processes that improve customer experience, retention, and responsiveness.Logistics & Warehouse OperationsPartner with warehouse teams to ensure accurate and efficient use of ERP warehouse management capabilities.Enhance workflows for inventory accuracy, order fulfillment, and logistics execution.Support workforce adoption of standard operating procedures, handheld devices, and real-time reporting.QualificationsBachelor's degree in Business, Finance, Supply Chain, or related field.5+ years of ERP functional experience (Microsoft Dynamics 365FO or AX preferred).Demonstrated expertise in at least two functional areas: finance, procurement, customer service, or logistics.Strong ability to document requirements, map processes, and configure ERP modules.Experience with testing, training, and end-user enablement.Excellent interpersonal skills; able to work across finance, operations, and IT stakeholders.Strong problem-solving and analytical capabilities; able to balance detail with strategic impact.Preferred SkillsExperience with system integrations, business intelligence tools, or e-commerce platforms.Familiarity with multi-entity/global environments.Knowledge of change management and training best practices.Prior consulting or ERP project experience.
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