Delivery Coordinator

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:Acts as the single point of contact for all order fulfillment issues after order submission; Acts as single point of contact for all installation related activities including logistics and order fulfillment issuesInterfaces with the Scheduling Team to address supplier and delivery exceptions that may interfere with the on-time or complete delivery of all hardware and software products associated with a customer order; Updating the Schedule Arrival Date Promise Date to reflect the supplier committed ship date as necessary; Maintains accuracy of the Scheduled Arrival Date on customer orders to ensure proper sourcing and customer deliveryProcesses and co-ordinates order changes or shifts in customer requirements such as cancellations, add-ons, product substitutions, delivery address changes, quantity changes, and desired receipt date (DRD) adjustments; Communicate changes to all downstream processes and monitor impactsCommunicates changes as necessary and monitors impact; Escalates, as appropriate, any issue that may impact expected revenue recognitionMaintains the rollout schedule and documents deviations, escalating as appropriateCo-ordinates with WCS to schedule Customer Engineer (CE) activity and ensures that installation is complete to the customer's satisfactionMonitors inventory levels and staging activity to assure material will be available to meet customer delivery requirementsEnsures all order lines are invoice eligible in line with revenue recognition targetsOwn revenue attainment by ensuring revenue trigger made according to contractual terms without any audit exposureParticipation in monthly PYIRO and Revenue Assurance meetingsActive support of the regional inventory management team including participation in inventory/ asset review meetings and management meetingsBalances delivery expectations with delivery capabilitiesStrives to delight customers with existing and innovative techniquesDrive reactive escalation events that cause a work order to exceed contractual response or resolve time; Analyze defects and implement solutionsFollow global processes and procedures utilizing call management tools and or improvisationProactive engagement with Account SupportHelp develop delivery models that take into account geographical constraints that effect cost and turnaround timesExecute continuous improvement on quality and compliance to processesEnters and maintains product sourcing rules and assignment sets, item pricing, and related dataWorks on a diverse scope, which requires analysis within general defined practicesMonitors inventory levels to assure material will be available to meet customer delivery requirementsProvides end user help desk support while meeting/exceeding ERP support StandardIdentifies areas of improvement, understands issues, takes corrective action or escalates appropriatelyBASIC QUALIFICATIONS:Bachelors Degree in a related discipline 3-7 years of related experienceExtensive knowledge of general business methods and practices with an emphasis in materials and logistics managementWorks constructively and collaboratively with others and across organizations to accomplish organizational goals and objectivesDemonstrates a sense of urgency for customers Applies functional expertise to improve financial and operational results, and customer satisfaction measurementsAbility to identify and remove obstacles to ensure organization results are achievedCompletes job assignments with minimal supervisionRelevant Graduation/PGADDITIONAL REQUIREMENTS:Preference for candidates having knowledge in Sourcing, Order fulfillment, Logistics, ERP/SAP etc. Also, the candidate should be willing to work in shifts.