Customer Service Expert

1 week ago


moradabad, India beBeeCustomerSupport Full time

Are you looking for a challenging role that involves customer-facing interactions? Do you have excellent communication skills and a passion for delivering exceptional service?About the RoleWe are seeking highly motivated individuals to join our Customer Service team. As a key member of our team, you will play a crucial role in ensuring that our customers receive top-notch support and service.Key ResponsibilitiesCustomer Support: Handle inbound and outbound calls to address customer queries and concerns, providing accurate information regarding insurance policies, premium calculations, and policy status.Issue Resolution: Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.Record Keeping: Maintain accurate customer records by updating information in the CRM system.RequirementsExcellent Communication Skills: Possess strong verbal and written communication skills, with the ability to communicate effectively with customers and internal stakeholders.Problem-Solving Skills: Demonstrate effective problem-solving skills, with the ability to analyze complex issues and provide creative solutions.Team Player: Work collaboratively as part of a dynamic team, with a focus on delivering exceptional results.What We OfferAs a valued member of our team, you can expect:A competitive salary package.Ongoing training and development opportunities.A supportive and collaborative work environment.How to ApplyIf you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you. Please submit your application, including your resume and a cover letter outlining your relevant experience and qualifications.



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