Application Support Engineer
20 hours ago
Our Client: A leading global e-commerce SaaS platform founded in 2011, offering a comprehensive post-purchase experience solution for online retailers. It provides tools for shipment tracking, returns management, delivery analytics, and automated customer engagement. Trusted by thousands of brands worldwide, the platform helps businesses improve customer satisfaction, streamline logistics, and enhance overall delivery experiences. Title: Application Support Engineer Location: Bangalore Education: Preferred computer science background (preferably B.Tech, M.Tech, BCA, MCA, B.Sc.-IT, M.Sc.-IT) Experience: 2+ Years About the Role: An Application Support Engineer provides technical support to global SaaS customers, resolves issues via chat and ticketing, and collaborates with Product and Engineering teams to improve the user experience. The role involves analysing recurring problems, understanding system workflows, and contributing to support process improvements in a fast-paced SaaS environment. Roles & Responsibilities: Deliver timely and empathetic support to customers on platforms like Etsy, Shopify, Amazon, and Groupon Goods. Collaborate with Application Support Engineers, Product, and Engineering teams to resolve issues and improve user experience. Analyse recurring customer problems and provide actionable insights for product and process improvements. Contribute to the development and maintenance of the knowledge base and support documentation. Drive process automation and continuous improvement initiatives to enhance support efficiency. Investigate system operations, troubleshoot root causes, and share technical learnings with the wider team. Requirement: 2+ years in Technical/Application Support for SaaS, e-commerce, or enterprise software, preferably in 24x7 global support. Strong understanding of B2B SaaS products, customer lifecycle, SLAs, KPIs, and support best practices. Proficient with ticketing/helpdesk tools (Freshdesk, Zendesk, Salesforce, ServiceNow); CRM knowledge (HubSpot) is a plus. Familiarity with APIs, Webhooks, API testing tools, and basic coding skills (Python, JavaScript) is advantageous. Analytical, proactive, tech-curious, with excellent communication skills and willingness to work rotational shifts in a global support environment. About Hireginie: Hireginie is a prominent talent search company specializing in connecting top talent with leading organizations. We are committed to excellence and offer customized recruitment solutions across industries, ensuring a seamless and transparent hiring process. Our mission is to empower both clients and candidates by matching the right talent with the right opportunities, fostering growth and success for all.
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Application Support Engineer
1 week ago
bangalore, India Whitefield Careers Full timeJob Title: Application Support Engineer Overview The Application Support Engineer plays a crucial role in ensuring the smooth operation and optimization of software applications within the organization. This position is pivotal in bridging the gap between software development and end users by providing essential technical support, troubleshooting issues, and...
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Application Support Engineer
3 days ago
bangalore, India Hireginie Full timeTitle: Application Support Engineer Location: Bangalore Education: Preferred computer science background (preferably B.Tech, M.Tech, BCA, MCA, B.Sc.-IT, M.Sc.-IT) Experience: 2+ Years Work mode- 5 days, WFH (US, UK shift timings) About the Role: As an Application Support Engineer provides technical support to global SaaS customers, resolves issues via chat...
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Application Support Engineer
2 days ago
bangalore, India Hireginie Full timeTitle: Application Support Engineer Location: Bangalore Education: Preferred computer science background (preferably B.Tech, M.Tech, BCA, MCA, B.Sc.-IT, M.Sc.-IT) Experience: 2+ Years Work mode- 5 days, WFH (US, UK shift timings) About the Role: As an Application Support Engineer provides technical support to global SaaS customers, resolves issues via chat...
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Application Support Engineer
2 days ago
bangalore, India Hireginie Full timeTitle: Application Support Engineer Location: Bangalore Education: Preferred computer science background (preferably B.Tech, M.Tech, BCA, MCA, B.Sc.-IT, M.Sc.-IT) Experience: 2+ Years Work mode- 5 days, WFH (US, UK shift timings) About the Role: As an Application Support Engineer provides technical support to global SaaS customers, resolves issues via chat...
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Application Support Engineer
3 days ago
bangalore, India Hireginie Full timeTitle: Application Support EngineerLocation: BangaloreEducation: Preferred computer science background (preferably B.Tech, M.Tech, BCA, MCA, B.Sc.-IT, M.Sc.-IT)Experience: 2+ YearsWork mode- 5 days, WFH (US, UK shift timings)About the Role: As an Application Support Engineer provides technical support to global SaaS customers, resolves issues via chat and...
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Application Support Engineer
23 hours ago
bangalore, India Hireginie Full timeTitle: Application Support EngineerLocation: BangaloreEducation: Preferred computer science background (preferably B.Tech, M.Tech, BCA, MCA, B.Sc.-IT, M.Sc.-IT)Experience: 2+ YearsWork mode- 5 days, WFH (US, UK shift timings)About the Role: As an Application Support Engineer provides technical support to global SaaS customers, resolves issues via chat and...
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Application Support Engineer
3 weeks ago
bangalore, India Fusion Sante Solutions Full timeHiring: Application Support Engineer (0–1 Year Experience) Locations: Kochi & Chennai
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Application Support Engineer
2 weeks ago
bangalore, India Augnito Full timeApplication Support - JDAbout Us: is the next gen Voice AI powering the healthcare industry. Augnito empowers medical professionals and streamlined clinical workflows with cloud-based, AI speech recognition that offers ergonomic data entry with 99% accuracy, without the need for voice profile training, from any device, anywhere.From the outset, Augnito was...
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Support Engineer
4 days ago
bangalore district, India Andor Tech Full timeCompany: Andortech(Bengaluru, India) Experience: 5+ years About Us: AndorTech is a global IT services and software engineering company founded in 2009, headquartered in Bengaluru, India, with operations across the US, Europe, and the UAE. It specializes in supporting Global Capability Centers (GCCs) and product companies with end-to-end IT consulting,...
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Application Support Engineer
1 week ago
bangalore, India Infinit-O Full timeAbout us: Infinit-O is the trusted, customer-centric, and sustainable leader in Business Process Optimization. We empower finance and healthcare organizations to thrive in a digital-first world by combining specialized industry expertise and innovative technology for 20 years. We navigate complex industry landscapes to drive transformative outcomes, helping...
