Support Leader

2 days ago

bangalore, India beBeeSupport Full time

Job OverviewIn this strategic leadership role, you will be responsible for overseeing the delivery of exceptional .NET application support services. As a Support Manager, your primary focus will be on ensuring high-quality service outcomes while adhering to strict SLA and compliance standards.Key Responsibilities:Service Delivery Oversight: Ensure seamless end-to-end service delivery for .NET applications, driving operational excellence and customer satisfaction.SLA and Compliance Management: Maintain strict adherence to Service Level Agreements (SLAs) and compliance standards, minimizing risk and optimizing business outcomes.Process Improvement: Implement and enhance ITIL-aligned processes to drive efficiency, productivity, and continuous improvement.Leadership and Collaboration: Foster strong relationships with technical teams to resolve incidents and problems efficiently, promoting effective communication and knowledge sharing.Governance and Reporting: Develop and implement governance frameworks to ensure accurate reporting and informed decision-making.To succeed in this role, you will need excellent leadership and management skills, as well as a deep understanding of ITIL principles and .NET application support services. If you are a results-driven leader who thrives in fast-paced environments, we encourage you to apply.

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