BrandStory Digital | Client Services Executive | karnataka
5 days ago
Job Title: Client Service Executive
Experience: 1–3 Years | Location: Bangalore (On-site)
About BrandStory Digital
BrandStory Digital is a leading digital marketing and branding agency committed to empowering businesses with innovative and impactful solutions. With a client-first approach, we specialize in creating compelling brand stories that connect with audiences across diverse industries. Join our team and be part of a journey that shapes the future of digital marketing.
Role Overview
We are seeking a Client Service Executive with 1–3 years of experience to manage and nurture client relationships while ensuring seamless project execution. You will act as a bridge between the clients and our internal teams, ensuring all client requirements are met on time and with exceptional quality.
Key Responsibilities
- Client Relationship Management: Serve as the primary point of contact for clients, maintaining strong and positive relationships.
- Project Coordination: Collaborate with internal teams to ensure timely delivery of projects aligned with client expectations.
- Requirement Gathering: Understand client briefs, decode their requirements, and effectively communicate them to the creative and execution teams.
- Feedback Management: Collect client feedback, address concerns promptly, and implement solutions to enhance satisfaction.
- Performance Reporting: Prepare regular updates and reports to share project progress and performance insights with clients.
- Upselling and Cross-Selling: Identify opportunities to offer additional services or solutions that align with client needs.
- Trend Analysis: Stay updated on industry trends and incorporate relevant insights into client strategies.
Preferred Background
We highly value candidates with prior digital agency experience. Familiarity with the fast-paced agency environment, handling multiple clients, and understanding creative processes will be a significant advantage.
Requirements
- Experience: 1–3 years in client servicing, preferably in a digital marketing or creative agency environment.
- Education: Bachelor’s degree in Marketing, Communications, Business, or a related field.
Skills:
- Strong interpersonal and communication skills (verbal and written).
- Excellent organizational and multitasking abilities.
- Problem-solving mindset with attention to detail.
- Ability to manage multiple client accounts and projects simultaneously.
- Proficiency in using project management tools and Microsoft Office Suite.
Why Join BrandStory Digital?
- Opportunity to work with a dynamic and creative team.
- Exposure to a diverse portfolio of brands and industries.
- A collaborative and supportive work culture that encourages innovation.
- Career growth opportunities in a fast-paced and evolving industry.
If you’re passionate about client success and ready to be part of an exciting journey, we’d love to hear from you
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