Technology Enterprise Circle Head

1 month ago

new delhi, India Vodafone Idea Limited Full time

Role

Technology Enterprise Circle Head

Job Level/ Designation

GM

Function / Department : Technology


Location:

Pune,Delhi,Mumbai,Hyderabad,Bangalore,Chennai, Kolkata, Ahmedabad


Circle

Job Purpose

  • Responsible for providing strategic leadership to Enterprise teams delivering Vi services to the customers at Circle and govern the deliverable KPI’s to the Enterprise Business and to the Enterprise customers.
  • Provides consultation on solutions to business and technology functions to deliver innovative, first time right products and services to Enterprise Customers.
  • To drive and evolve Vodafone Idea’s Enterprise network operationalization of network element growth, encompassing network elements, upcoming transport network elements being planned for expansion,
  • Provides leadership to enterprise Customer Life cycle management teams such as feasibility , service delivery and service management of all Enterprise products like NPLC, ILL, MPLS, SIP, PRI, VICPN, Cloud , SD-WAN, MSS, and Wifi.
  • Strategic engagement with Enterprise teams at circle – Review incidents, customer complaints and customer feedback along with Account Managing teams to fix SLA breaches, reduce churn and improve on CSAT and NPS.
  • Vendor Management – Govern and manage the managed service partners and vendors responsible for providing the services to Enterprise customers.
  • Budget planning, revenue management and ensuring cost effective solutions are provided and cost control is in place


Key Result Areas/Accountabilities

  • Enterprise Services at circle : Governs the delivery KPIs of feasibility, service delivery and service operations against defined benchmark
  • Network Strategy - Drive network strategy through Network improvements, Network audits, Customer Feedback. Plan recommendation and implementation governance.
  • Performance Management – Governance of Fault trend analysis data & fixing the gaps in the network to achieve the SLA’s agreed with the customers.
  • Customer Experience – Engagement with the customer and customer facing teams to achieve agreed targets on NPS and RNPS programs
  • Vendor Governance - SLA management, periodic reviews and continual service improvement.

Core Competencies, Knowledge, Experience

Core competencies, knowledge and experience [max 5]:

  • 15-18 years of Telecom Experience with Minimum 10+ years in Enterprise Service domain with proven experience in Customer experience management, KPIs, Benchmarking and Optimization of Networks, Service Level SLA, analysis, recommendation and implementation of continual service improvement.
  • Ability to drive cross-functional teams and vendors for meeting the KPI’s agreed with the customer and the organizational KPI’s.
  • Strong verbal and written communication skills.
  • Self-motivating and able to work under minimal supervision.


Must have technical / professional qualifications

Must have technical / professional qualifications:

  • Bachelor/masters in Electronics or Telecommunications/ Computer Science Engineering
  • CCNA/CCNP Certifications
  • Cloud and SDWAN certifications
  • In depth Understanding of Enterprise Products and service offerings
  • Knowledge ofFiber Optics, Transmission, Cloud & IP Technologies

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