Process Design and Quality Assurance
4 days ago
About the TeamThe Customer Experience (CX) Team is responsible for delivering seamless, high-qualitycustomer interactions. We oversee operations, partner management, process excellence,training, quality assurance (QA), and workforce management (WFM) to enhance customersatisfaction. Our goal is to design, implement, and continuously improve CX processes whileserving as the voice of the customer.About the RoleAs a member for Process Design, Excellence & Quality Assurance, you will design,optimise, and govern customer experience processes to enhance operational efficiency,service quality, and business outcomes. You will work across teams to simplify workflows,implement automation, and establish robust quality frameworks. This role requires stronganalytical, problem-solving, and leadership skills to drive a culture of continuousimprovement.Key ResponsibilitiesProcess Design and OptimisationDefine and document new processes, including workflows, SOPs, and performancemetrics.Identify inefficiencies using Lean, Six Sigma, Value Stream Mapping (VSM), andBusiness Process Reengineering (BPR) techniques.Drive continuous improvement initiatives to enhance efficiency and effectiveness.Work with Product & Engineering teams to identify automation opportunities andreduce customer support contacts.Design BOT flows and work on AI-based tools and solutions to improve customerexperience and bring in efficienciesQuality Assurance & GovernanceEstablish quality standards, KPIs, and audit frameworks for CX processes.Conduct audits, analyse customer interactions, and ensure process adherence.Improve service quality through data-driven decision-making and structured problem-solving.Benchmark industry best practices and implement insights for CX enhancement.Collaboration and Stakeholder ManagementWork closely with Operations, Product, Engineering, and external partners to ensuresmooth execution of CX processes.Provide structured feedback and process recommendations to improve customerengagement.Create and execute strategies to ensure the highest level of customer service qualityacross all channels and touchpoints. Establish quality standards, metrics, andguidelines for customer interactions.Skills & QualificationsBachelor’s degree in any field.10+ years of experience in process design, operations, or customer experience,with 5+ years in process design.Strong stakeholder management, communication, and team leadership skills.Expertise in Lean, Six Sigma, Kaizen, and process reengineeringmethodologies.Proven ability to analyse and optimise business processes using data-driveninsights.Experience working cross-functionally with Product, Tech, and Operations teams.
-
Process Design and Quality Assurance
3 days ago
bangalore, India Scapia Full timeAbout the Team The Customer Experience (CX) Team is responsible for delivering seamless, high-quality customer interactions. We oversee operations, partner management, process excellence, training, quality assurance (QA), and workforce management (WFM) to enhance customer satisfaction. Our goal is to design, implement, and continuously improve CX processes...
-
Quality Assurance Principal
4 days ago
bangalore, India DeepHealth Full timeJob purposeThe Quality Assurance Principal is responsible for supporting DeepHealth products and product development, along with the Quality Management System throughout the organization. The Quality Assurance Principal will be responsible for collaborating cross-functionally to support and guide product development. The Quality Assurance Principal will work...
-
Quality Assurance Specialist
16 minutes ago
bangalore, India Altisource Full timeJob DescriptionThis is not a manual or automation testing QA profile. Please read through the job description and apply.Perform quality assurance call and/or process reviews for all departments in AltisourceConduct ‘Process Refresher’ and ‘New Hire’ trainings with the employeesProvide ongoing coaching and support to employees to strengthen...
-
Quality Assurance Manager
2 days ago
bangalore, India Allegis Global Solutions Full timeCompany Description Allegis Global Solutions is founded on a culture that is passionate about transforming the way the world acquires talent by delivering client-focused solutions that make a difference for businesses worldwide. From refining how you manage your contingent workforce to strengthening your employer brand to recruit top talent, our integrated...
-
Quality Assurance Lead
7 days ago
bangalore, India Tata Play Fiber Full timeHi Tata Play Fiber is hiring for Quality Assurance Lead Location : Noida Skill : Quality Assurance Lead Exp : 10 to 15 years exp in Quality Assurance Lead Education : Any Graduate Communication : Excellent communication Reporting To – Head - Customer Service Your Function – Customer Service Team Size – 2 permanent employees + 10 Outsourced Call Centre...
-
Quality Assurance Manager
3 minutes ago
bangalore, India Hireginie Full timeQuality Assurance ManagerOur Client: A start-up incubated at IISc’s AI & Robotics Technology Park, engaged in developing innovative hybrid VTOL UAV architectures aimed at transforming India’s mid-mile logistics sector for both civilian and strategic operations. The organization is supported by government funding under the start-up incubator program and...
-
Quality Assurance Technician
2 weeks ago
bangalore, India Shoppers Stop Full timeQuality Assurance Specialist is responsible to ensure that all external and internal requirements are met before our product reaches to our customers. He/she will be responsible for inspection procedures, outputs and identifying mistakes or non-conformity issues.· To carry out effective PP meetings with vendor· To carry out in-line and final inspection at...
-
Quality Assurance Technician
2 weeks ago
bangalore, India Shoppers Stop Full timeQuality Assurance Specialist is responsible to ensure that all external and internal requirements are met before our product reaches to our customers. He/she will be responsible for inspection procedures, outputs and identifying mistakes or non-conformity issues. · To carry out effective PP meetings with vendor · To carry out in-line and final inspection...
-
Quality Assurance Analyst
1 week ago
bangalore, India DevsTree IT Services Pvt. Ltd. Full timeJob Title: Quality Assurance (QA) Specialist Job Summary: We are looking for a Quality Assurance (QA) Specialist with 2-3 years of experience in the IT service industry. In this role, you will be responsible for ensuring the quality of IT services by developing and executing test plans, identifying defects, and collaborating with teams to deliver reliable...
-
Quality Assurance Engineer
1 week ago
bangalore, India CareerXperts Consulting Full timeSoftware Quality Assurance (QA) Engineer At CareerXperts Workforce Solutions , we’re looking for a detail-oriented and passionate Software Quality Assurance Engineer to join one of our reputed technology clients. 🎓 Qualification: B.E / B.Tech / M.Tech / MCA in Computer Science or related field Key Responsibilities: Design, develop, and execute manual...
