AI Customer Experience Strategist

2 weeks ago

coimbatore, India beBeeCustomer Full time

About a dynamic team focused on revolutionizing customer success.Our mission is to create an ecosystem of digital products and services that empower everyday life across the Middle East—fast, scalable, and deeply customer-centric.Key Responsibilities:Drive strategic initiatives to enhance productivity, retention, and experience through AI-powered solutionsConceptualize workflows to reduce contact rates, handling times, and analyze customer sentiment for tailored resolutionsCollaborate with cross-functional teams to develop Co-pilot for chat and inbound support using customer sentiments, pain points, profiles, and knowledge baseUtilize data and summarization of past interactions to personalize customer experiences across channelsUpskill CS teams to leverage AI capabilities including prompt construction and data interpretationPartner with L&D to create relevant courses and playbooksEssential Skills:Define and track key performance indicators: CSAT, Contact Deflection, AI Adoption, and Resolution RatesCommunicate success stories about how AI helped streamline support and its cost impact

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    coimbatore, India beBeeDataDriven Full time

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    coimbatore, India beBeeCustomer Full time

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    coimbatore, India beBeeMachine Full time

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    coimbatore, India beBeeInnovation Full time

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    coimbatore, India beBeeArtificial Full time

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    coimbatore, India beBeeArtificialIntelligence Full time

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    coimbatore, India beBeeNetworker Full time

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