Deputy Manager/Manager
17 hours ago
Role Summary
Ideate, Design and Implement customer experience during pre-in-post learning programs for global audiences comprising of learners (entry-leadership) from various industries. Develop and nurture customer/learner/partner relationships as part of executive education engagements.
Plan, organise and manage internal ops, primarily - Hospitality, Travel, Finance, Partnerships
Responsibilities
Manage overall Customer Experience, which is a part of the entire Learning Journey of participants, faculties and organisations engaging with Ahmedabad University
End to end Event Design and management
Hospitality and Travel Management
Customer Relationship Management
Liaise with the Learning Experience Manager (peer) to achieve overall customer engagement satisfaction and own the design and implementation part of the Customer Experience
Customer Experience Process design and implementation
Lead all customer immersive experiences
Manage Partner Management and Internal Finance operations for Executive Education
Key Skills:
Strong event/hospitality management skills to organise events/programs of scale and complexity
Pleasant personality with Strong English communication and writing skills
Customer engagement and relationship building
Working knowledge with computers, specifically MS Suite, Zoom/VC usage, tech-savvy
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