Assistant Clinic Manager

2 days ago

mumbai, India SpectraHR | Your People Partner Full time

Job Title: Assistant Clinic ManagerLocation: Mumbai.Job Type: Full-TimeJob Summary:We are looking for an experienced and highly organized Assistant Clinic Manager to oversee the sales of our Ayurvedic, cosmetology, dermatology and dentistry clinic. The ideal candidate should have strong leadership skills, excellent communication abilities, and experience in handling client interactions efficiently.Job Purpose:Responsible for the business performance, sales growth, Front desk management, hygiene, service standards, client counselling, and feedback management of the clinic.Key Responsibilities:1. Sales & Business Performance:Drive sales growth and revenue generation.Track business pipeline, plan collections, and ensure individual and team targets are met.Focus on ticket size, customer count, customer conversion, and repeat business.Manage category performance across Wellness , Hair Care, Products, Anti-Ageing, and other services.Develop and implement sales strategies to increase client retention and acquisition.2. Systems & Process Orientation:Ensure smooth operations in billing, inventory control, cash management, and clinic assets.Handle email correspondence efficiently.Supervise housekeeping to maintain hygiene and cleanliness standards in the clinic.3. Customer Service:Ensure quality and effective services are provided to clients.Engage with HNI clients and other customers to encourage repeat purchases (BTC).Gather client feedback on service quality and customer experience.Oversee complaint management, acknowledging and resolving concerns in a timely manner while escalating unresolved issues when necessary.Focus on customer retention and ensure a high standard of customer service for all visitors.4. Team Management:Lead and manage the front desk team effectively.Supervise and support front desk staff and client coordinators.Drive clinic performance and productivity through team collaboration and stakeholder engagement ( Owners and Operations head)Focus on retention and motivation of front desk staff.Qualifications & Requirements:Proven experience in clinic management, sales, or healthcare administration.Strong leadership, communication, and problem-solving skills.Ability to manage sales targets, business performance, customer service, and team coordination.Experience in handling high-value clients and complaint resolution.Proficiency in clinic management software and operational processes.

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