International Customer Care Executive

2 weeks ago

chandigarh, India eClerx Full time

Position Summary:We are seeking a dynamic and customer-focused professional to join our team as a Customer Care Executive for the International Voice and Chat Process. In this role, you will be responsible for delivering exceptional service and support to our global customers through voice and chat channels. The ideal candidate will have excellent communication skills, a proactive problem-solving attitude, and the ability to handle customer queries efficiently.Key Responsibilities:Handle customer inquiries and complaints through voice and chat support, ensuring quick and effective resolution.Maintain a high level of professionalism and empathy while interacting with customers across different cultures and time zones.Provide accurate information about products, services, and processes to resolve customer queries effectively.Collaborate with internal teams to resolve complex issues and escalate matters when necessary.Document all interactions accurately in the CRM system for future reference and analysis.Achieve individual performance targets, including response time, resolution rate, and customer satisfaction metrics.Stay updated on company products, services, and policies to provide the best solutions to customers.What We Offer:Competitive salary and performance-based incentives.Comprehensive training and development programs.Opportunities for growth within the organization.A dynamic and supportive work environment.Work Location: Chandigarh and MohaliShift Timings: Rotational shifts (night shifts)Job Type: Full-timeJoin us in delivering world-class customer service and making a difference in the lives of our customersJob Types: Full-time, FresherPay: ₹20, ₹23,100.00 per monthEducation:Bachelor's (Preferred)Language:English (Preferred)Work Location: In person

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