Chief Technical Operations Specialist

24 hours ago


kozhikode, India beBeeTechnical Full time

As a technical support engineer, you will play a pivotal role in ensuring seamless operations of our web and mobile applications. You will work closely with the client success team to provide top-notch technical support to internal and external users, including customer service teams, clients, and partners.Key Responsibilities:Provide comprehensive technical assistance to internal and external usersFacilitate effective communication and coordination of feedback and inputs to the development teamCollaborate with QA lead on quality assurance activitiesTroubleshoot complex technical issues with minimal support from the development teamDevelop innovative solutions to customer concernsDeliver timely and accurate customer feedbackEnsure prompt resolution of issues through diligent follow-up with clientsSupport the rollout of new applications and provide procedural documentation as neededRequirements:Bachelor's degree in computer science or information technologyAvailability to work during US hours (9 am to 6 pm central time)3-5 years of experience in tech support for web-based business applications with mobile interfacesProficiency in Linux, Java, JavaScript (React), MySQL, AWS, and related technologiesExpertise in browser-based debugging, JSON format, REST APIs, database queries, and logsExperience with remote desktop applications and help desk softwareFamiliarity with ticket management tools like Clickup, Jira, Trello, etc.Exceptional interpersonal skills and excellent written and verbal communication


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